Night Auditor

작업 내용

About us There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay.
Day to day • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example • Look smart – wear your uniform with pride • Act as Manager on Duty: - Responsible for the hotel and the guests in the absence of the management, ensuring safety and security. - Dealing and managing the guest’s complaints - Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation • Maintains cashier float and ensures accurate daily report of all money received •Keep abreast of all modifications to accounting policies and procedures • Responsible and attends to guest’s requests of using the service of safety box at all times • Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs). • Performs the audit balances and prepares all works for audit • Checks night report, prepare morning report and prepare all necessary forms for guest arrivals • Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems • Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time • Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP’s • Ensure that the security tours are done as per safety procedure • Assist in the Room Service • Comply with Hotel Rules & Company Grooming Standards • Familiarise yourself with emergency and evacuation procedures
Requirements • Look smart – wear your uniform with pride • Great communication skills • Bachelor’s degree/Higher education qualification • Minimum of 2 years’ experience in hospitality (Front Office) • Basic math skills are used frequently when handling cash or credit • Have the ability to work a flexible schedule including weekends and/or holidays • Must speak fluent English, French and or Dutch. • Being passionate about people and service • Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.
Benefits We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.