Operations Development Leader

Who are we?

IBA RadioPharma Solutions: Accurate diagnosis for better treatment strategies
Our technology contributes to accurate diagnosis in Oncology, Cardiology and Neurology by offering high-quality equipment such as cyclotron solutions, targetry systems, synthesizers, control systems for radiopharmaceuticals production.
With more than 300 cyclotrons and over 600 Synthera® chemistry modules throughout the world we have a longstanding expertise in setting up tailormade radiopharmaceutical production centers and providing our expertise in project conception, equipment integration, process validation, training and operations.

Sustainability commitment

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Our RadioPharma Solutions are targeted towards the same objective of making early cancer diagnosis more accessible around the world, significantly increasing the chance of survival of patients.
Check out our webpage sustainability to find out more!

Innovation at the core of IBA RadioPharma solutions

Our teams support hospitals and radiopharmaceutical distribution centers and they are focusing their passion and energy to shape the future and lead innovation projects by offering our customers adjustable production solutions.
The new Cyclone® KIUBE combined with the new version of the Synthera®+ automated synthesizer produce the widest range of radioisotopes and expand the production significantly.
IBA Radioisotope is proud to play a key role in major public and private projects such as MYRRHA project, aiming to design a new sub-critical nuclear reactor, and in building the new generation of accelerators to make radio-isotopes for cancer treatment; or in personalizing radiotherapy with the Theragnostic approach.

If you want to discover the new technologies we are working on as well as our different business unit, read our newbrochure



AsOperations Development leader, your main objectives are to ensure Customer Service department has adequate knowledge & skills in the team to perform its mission
You will work in direct connection with the Field Service Engineer Manager to support him in the preparation & development of the team global capacity. In such goal, you are the major interface with training department.
You are leading the CS officer team, in charge of activities scheduling internally & with customer, as well logistic management for Field Service engineers.


MAIN TASKS :

• People management

As direct manager of CS officer team, you are supporting them on the day-to-day activities. You will manage the potential escalation in the interface with internal & external customers in case of major issue.
You are the main representative of CS team with HR team for all regulatory topics, linked to international activities.

• Operationnal support

You will support the FSE Manager in the operation follow-up. You will generate reports & KPI’s allowing to monitor the daily activities & global load of the team. You will extract the improvement opportunities & attention points for the team management.
You help the operation team in specific activities like follow-up of FSE’s in their internal activities (improvement projects, customer training , tests in factory…)

• Team development

You will manage the competency matrixof the team. You will have the main view of current skills level of the team, and the capacity to compare with long term need.
You will extract the training needof the team and interface with the Training department to organize its availability. You will ensure that the technical documentation related of products is available and up to date.
You will also be in charge of the centralization of career path of the team.

• You have a strong technical background(Master degree and/or relevant experience in a technical environment)
• A first experience in people managementorproject managementwith a focus on people developmentis a key asset
• You have coaching skills – you are willing to help people to grow & develop themselves
• You have special people care. Empathy, listening, people developmentare at the center of your approach
• You are organized, analytic, rigorous & able to generate reports on KPI
• You are calm, you have natural moderator skills
• You have a long-term view, development oriented.
• Very good communication skills in both French and English

诚聘英才

IBA的员工们充满动力、好奇心、创造力，通过持续学习，不断应对新的技术挑战，同时又具有非常高的团队合作精神，从而使我们的生活更加顺利而愉悦！
我们的同事们来自 40 多个国家，工作地点分布在 3 大洲超过 45 个地点，加入我们，IBA 将为您提供有意义的工作机会，让我们一起为人类的抗癌事业做出贡献。
我们致力于：

• 在尖端技术环境中不断创新
• 在工作中，发展专业和个人技能；参与具有挑战性的项目；一流的培训课程
• 在友好文化环境中, 在基于IBA 的价值观（勇敢 - 分享 - 关爱 - 公平）中不断发展自我
• 自主探索，在积极进取的团队中实现工作与生活之间的良好平衡
• 为一家视可持续性、安全性和幸福健康为成功关键的企业做出贡献