PM & Transversal Services Officer

작업 내용

• Leading the intake process for project requests the PMO works with project sponsors, business stakeholders, and ICS managers to ensure that business cases and project charters are appropriately documented and meet Agfa project standards.
• Will lead the ICS Portfolio Governance process including planning and facilitating the monthly IT Governance approval meeting.
• This role also leverages the project management framework to execute ICS projects through the project lifecycle to deliver business value.
• This role defines and executes on the continuous improvement of the Transversal services with outsourcing partner and businesses, amongst which the PMO capabilities for the Agfa ICS.
  
  

• Accountable for the IT Portfolio processes including ICS planning, portfolio governance, project methodology framework and resource capacity management
• Ensure project management standards are being executed across the IT project portfolio
• Drive improvements into the PMO program and ensure industry best practices are leveraged
• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
• Implement project communications including project steering committee meetings and status reports
• Manage project risks and issues and implement mitigation plans.
• Ensure that project goals are accomplished and in line with business objectives.
• Direct and coordinate data capture of internal and external project members to ensure project delivers on schedule and within budget.
  

• Owns the design and continuous improvement of the Transversal Services contract schedule
• Maintains a close working relationship with the ESP which is responsible for transversal services
• Monitors, reports, analyses and escalates to vendor management in case of deviations from agreed-on SOWs for transversal services
• Ensures ESPs’ and Agfa ICS’ adoption of standard processes, providing training where necessary
• Troubleshoots performance issues and resolves problems with service providers (help navigate the Agfa organization) in partnership with the respective service managers
• Controls correct application of standards by the vendor as defined in cooperation with the Head of Processes Solutions and Head of Service Management.
• Provides input to Head of Service Management and CIO Budget Office on explaining the IT cost related to transversal services ensuring cost transparency. This can be control/validation of proposals of third- party service providers on projects or change requests, or simply explaining the origins of selected line items
  
  

• Bachelor’s Degree in Computer Science, Management Information Systems or related field.
• A minimum of 8+ years experience performing project management role on complex projects
• Project Management certification is a plus
• A minimum of 5+ years experience running an IT Portfolio or Project Management Office.
• Experience in Transversal Services process set-up & delivery
• Experience with Lean concepts and applying them in a technology environment
• Experience managing external partner relationships and contract staff
• Excellent interpersonal skills and organization skills.
• Excellent written and oral communication skills, including the ability to speak and write about process issues for both technical and non-technical audiences.
• Demonstrated ability to set and meet goals, asses resource needs, develop schedules, monitor and communicate status, and develop processes and procedures.
• Ability to take ambiguity and clarify for self and others
• ITIL4 and IT4IT knowledge