Rostering, Crewing and Dispatch Manager

Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.
For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries,
our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first. Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

Management :

• Roster staff for Eurostar trains and lounges (and any other activity which Momentum may be contracted to undertake) to best meet the operational needs of the business.
• Management of rostering of the crewing and disptach assistants.
• Manage the daily functioning of the crewing and dispatch department in accordance with the budget.
• Report to the Terminal/Operation Manager, Line Manager of MSL and Finance Department.
• Improve and impliment new standards and procedures in accordance with the MSL needs.
• Build working relationships with his/her team and the staff in general.
• Support, assist, develop and coach his/her team.
• Conduct all appraisals and PRP with the team.
• Organise trainings for new procedures and new staff.
• Organise annual medical check-ups, taking into account workers’ schedules.
• Responding to union requests for information and representing the department at union meetings.
• Treat people equally without favouritism.
• Set objectives and assess the departmental team on a regular basis.
• Define recruitment needs in department in conjunction with Terminal/Operation Manager, Line Manager of MSL and Human Resources.

Finance & administration :

• Ensure rostering system is an accurate reflection of activity worked and payroll reports are timely and accurate.
• Review of stock inventories : oyster cards, floats, till rolls, etc …
• Analysis of crewing levels and continued management and review of same.
• Checking and authorisation of all invoices.
• Provide statistics.
• Ensure Finance department receive all monthly information by deadlines

• IT skills (MS Word, MS Excel, MS Access, MS Power Point).
• Knowledge or fast learning of digital program (Kernel, Ipad, iService, BOX, Smartsheet …).
• Ability to maintain self-control, patience and determination.
• Extremely organized and respectful of deadlines.
• Flexibility to work from Monday to Sunday at any shift.
• Show empathy, integrity and confidentiality.
• The position is an office based role. Occassional homeworking may be allowed only by agreement with the terminal/operation manager or the line manager.
• May travel on regular bases to other terminal with overnight stays.