Senior Manager in Customer Consulting

작업 내용

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Customer Strategy

Management Level
Senior Manager

Job Description & Summary
We guide. We support. You grow.
We are looking for talented experienced professionals to join our Customer practice

as part of PwC’s Management Consulting department. We are a dynamic growing

team based in Belgium, embedded in PwC’s European Customer Consulting practice with a total headcount of approximately 100 people.

As a member of our Customer team, you will help our clients address business-critical issues, and support executive and senior management level decision makers in finding solutions to answering complex dilemmas in the area of (digital) growth strategy, customer experience, sales and marketing, customer service, and pricing. Our contacts at clients usually happen at CxO level or at the level of business unit heads and other members of the senior management team. Client engagements last typically a few months, but we also develop multi-year, wide-ranging and transformative relationships.
What you’ll learn and do

Senior Managers are responsible for managing end-to-end projects. This includes liaising with clients, working closely with the PwC project team and managing multiple junior consultants. You will contribute to a wide range of projects across various industries (with a primary focus in the consumer and industrial products industries), helping our clients cope with the challenges they are facing.

Your role encompasses:

• Analysis and insight: Analyse complex client issues and demonstrate expertise and understanding of the functional and industry challenges
  
• Engagement delivery: Deliver and manage (parts of) engagements, including leading the approach, liaising with stakeholders, and managing workload within the project team
  
• Relationship building: Build relationships between PwC and the client’s project team, have quality discussions with clients at various levels, demonstrate creativity combined with strong functional and industry knowledge
  
• Communication: Structure, write and deliver presentations and other deliverables and share both orally and in writing with internal and client leadership
  
• Business development: Build opportunities at existing and future clients, lead proposals and support the development of client offerings
  
• Team development: Provide professional development opportunities, coaching and feedback for junior team members
  
• Firm development: Contribute to firm activities and internal knowledge management and sharing
  

Who you are

Successful candidates will have a degree from a top-tier academic institution, have several years of relevant business experience, and the ability to meet each of the following criteria:

• Strong academic background
  
• A minimum of 8 years of relevant work experience in (digital) growth strategy, customer experience, sales and data-driven marketing marketing, customer service, or pricing gained directly from working in commercial positions or from relevant project work within a (strategy) consulting firm
  
• Insightful thinker, confident with concepts, analyses and frameworks
  
• Energetic team player with an enthusiastic, positive, "can do" attitude
  
• Strong communication and interpersonal skills, with notable presence and confidence
  
• Leadership qualities, project management skills, and people management and development skills
  
• Ability to plan, structure and prepare client ready-work
  
• Ability to work on multiple, overlapping tasks in a fast-paced environment
  
• Willingness and ability to take initiative and learn independently
  
• Passionate about doing an outstanding job, both for the client and for PwC
  
• Fluency in English and either Dutch or French; working knowledge of the other
  

What we offer

• An environment where you will be encouraged to take your expertise to the next level
  
• A workspace where everyone feels respected, valued and free to be themselves
  
• Inspiring and awesome colleagues
  
• Team events such as Last Friday drinks, team-building days, celebrations and specialist knowledge events
  
• Forward-looking and very accessible leadership hosting inspirational lunches and driving your further development
  
• An extensive health programme including an online platform and various challenges, yoga and Pilates in our offices, yearly flu vaccinations, sports communities, mental resilience workshops and so on
  
• A flexible working schedule including homeworking and the possibility to conveniently make use of various holiday schemes
  
• An interesting salary and benefits package, including a mobility package, health and group insurance offering Teddy care (nursing service when your child is ill)
  
• And much more!
  
  

Looking for a career where you’ll really make a difference? Then we look forward to meeting you!
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
Up to 20%

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
No

Job Posting End Date