Service Desk IT Specialist

☞ Alyé Engineering

전망: 200

갱신일: 26-11-2025

위치: Wavre Walloon Brabant

범주: IT-소프트웨어 IT-하드웨어 / 네트워킹 정보 기술 매상

산업:

직업 종류: Voltijds, Vaste Jobs

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작업 내용

THE COMPANY

Our client’s team now has 21 people. They provide all IT services to small and medium-sized enterprises / organizations, from sales to remote or on-site support, from simple to complex technologies. They are operating in Brussels and Wavre. The workplace for this job is located in Wavre.

YOUR MISSION

· Their Service Desk manages the incidents that have been detected by their Remote Monitoring & Management tools as well as the direct requests from their customers either by email or by phone.

· The Service Desk analyzes and ensures a rapid diagnosis in order to solve them as efficiently as possible. When the resolution is too complex or needs too much time, the Service Desk plans an intervention, either on-site or remotely.

· The Service Desk ensures the quality of the monitoring, whatever it is, until it is completely resolved.

· Like other services, the Service Desk constantly strives to improve the quality of its own services, as well as the data and the technologies used to ensure them.

· The mission is carried out at their headquarters in Wavre. It does not require to travel and can therefore be suitable for a person with reduced mobility.

YOUR PROFILE

· Computing is your passion for a long time

· You are persistent, rigorous, autonomous and methodical

· You appreciate human contacts and teamworking

· You express yourself correctly in French as well as in English (oral and written).

· You have an excellent knowledge of Windows (macOS is a nice asset).

· You are familiar with Microsoft Office applications.

· You master the network technologies: TCP-IP, wifi, firewall, VPN, ...

· Knowledge of support tools is an asset.

· Minimum 2-year experience as IT support for companies is required.

· Besides French, a minimum B1 level - preferably B2 - in English is strictly necessary.

WE OFFER

· Trust in your personal development

· A young and dynamic atmosphere where teamwork and an entrepreneurial spirit have their place

· Little hierarchical formalism (we’re going to adopt holacracy)

· Direct communication

· Trainings

· A competitive salary together with fringe benefits

· A varied job in a stable environment

Type d’emploi : Temps plein, CDI

Avantages :

  • Aide au développement professionnel
  • Assurance groupe
  • Assurance hospitalisation
  • Carte essence
  • Chèques repas
  • GSM de fonction
  • Jours de congés supplémentaires
  • Ordinateur de fonction
  • Remboursement des frais de téléphone
  • Télétravail
  • Voiture de société

Horaires :

  • Travail de jour

Rémunération supplémentaire :

  • 13ème mois
  • Pécule de vacances

Télétravail:

  • Oui
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마감 시간: 10-01-2026

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