Software Engineer (KMA Technical Support)

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 8,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

KION Mobile Automation develops mobile robots, robotic fleet controllers and cloud-based fleet management systems for industrial logistics applications. We are a fast-growing team with locations in the USA, China, Australia, Belgium and Germany.

As part of the international KION Group and company culture you will work in an open, transparent and agile environment and you will be a valuable member of an effective, globally successful organization. You will get to work with the products and solutions touching the entire lifecycle from development to installation and service. What we offer:

We are the largest provider on the market and want to further expand our position in the field of mobile automation. We have the speed and short decision-making paths of a start-up, but the financial security and the standing of a large corporation. We have top technologies, have a global sales network and work for big global e-commerce customers who are looking for global solutions. Our development and processes are very fast and our R&D developers always look after a product holistically from start to finish and do not just manufacture a single component - they accompany the entire product from A-Z.

Would you like to be part of a unique, technology-savvy organization and make a significant contribution to our growing business?

Tasks and Qualifications:

The department KION Mobile Automation, Global Serviceis responsible for the after sales & service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the mobile robots in case of damage, as well as a service training & documentation management that provides all manuals for every KION Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave your own footprint and to strengthen the overall service organization across Europe. Flexible and agile characters drive change and develop the automation business to its best!

To further strengthen the department, we are looking for you as " Software Engineer" at location Antwerpas soon as possible.

Responsibilities:

• Provide remote and/or onsite 3rd level technical support by analyzing and resolving complex technical problems in a timely fashion
• Scope, quote and implement customer change requests
• Contribute to the development and implementation of technical solution articles, processes and policies that enlarge our knowledge base to improve self-service and end-to-end workflows
• Provide internal and/or external technical and non-technical training
• Provide analytical and innovative input to projects/operational support tasks
• Contribute to service and support readiness through testing and debugging of a variety of host software , providing feedback and being ready to support new releases
• Strive to technical excellence and expertise through continually developing your technical and non-technical skills

What we are looking for:

• University degree with a technical focus or 3-5 years’ experience in high level technical support
• Customer-focused and quality mindset with excellent written and verbal communication skills

• Team player that works well with others in a fast-paced innovative environment
• Outstanding time management to meet deadlines and performs well under pressure
• Takes initiative and can drive change
• Eager to learn with technical aptitude to assimilate new learning quickly
• Basic understanding of mechatronics
• Microsoft Visual Studio .NET, C#, C/C++ experience
• Some Database Experience (such as MS-SQL, Oracle, or others)
• Experience with Microsoft Windows Server and Linux
• Experience with Communications Protocols (TCP, UDP, FTP, etc.…)
• Fluent in English, additional languages are a plus
• Flexibility and willingness to travel (approx. 5%-10%)