Strategic Account Services Lead

☞ Medtronic

전망: 110

갱신일: 28-11-2025

위치: Brussels Brussels Capital

범주: 경영진

산업:

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작업 내용

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
In synergy with Commercial Partnership and all supporting Functions, your role is to offer dedicated support exclusively to your assigned Strategic Accounts. In close cooperation with the Strategic Accounts Managers (SAM), striving for outstanding customer experience by establishing a loyal and trusting relationship, and making it easier to do business with us. Therefore, you will invest most of your time and expertise directly with customers.

You are responsible for understanding and articulating your customers’ needs within Medtronic operations, collaborating with ricing, Credit Services, Logistics, etc. and supporting continuous improvements with an end-to-end view. You will assist our Offer to Cash program to define a strategy to differentiate and enhance Customer Experience, whilst reducing our cost to serve through efficiencies where possible. For the customer, this means reducing the cost of owning our goods, developing innovative service solutions to help efficient growth, and freeing their time to care.
Responsibilities may include the following and other duties may be assigned:
  • Build a personal and trusting relationship with the Customer, and within the Commercial Partnership account team, to enhance engagement and collaboration.
  • Build a strong relationship and trust with SAM Community to enhance collaboration with Internal Stakeholders (OUs, Sales Force, Pricing, Finance) and our customers by contributing to a clear governance to share Account status and establishing insights for new collaboration opportunities. (e.g., identification of areas for improvement and improvement strategies).
  • Organize and lead Customer Visits in collaboration with Commercial Partnership, to discuss and take actions related to performance and value proposition.
  • Monitor and analyze KPI’s, SLA’s and other operational reports, to fix and prevent issues (e.g. price discrepancies, split deliveries, back-order etc.), identify root causes and drive improvements to provide the best service offer in coordination with Supply Chain, Order to Deliver and the Sales Force.
  • Serve as first point contact for operational escalation (orders, deliveries, returns, disputes, contracts, tenders etc.) accountable for prioritizing issue resolution (by coordinating cooperation of Order Management, Supply Chain and Sales) and pro-active communication towards the customer.
  • Get to know the Customer’s environment, needs, and business requirements as well as competitors’ offering to help the organization in aligning and exceeding Customer’s expectations, co-designing innovative service solutions to facilitate business.
  • Validate the tender requirements related to Customer Care capabilities and give advice/recommendations on solutions to implement operational tender requirements.
  • Support the evolution into a ‘digital partnership’ by working with the EDI team to help customers switch to EDI ordering through GHX, Esker etc.; Promote E-store to allow customers to self-service, find delivery information, POD’s, invoices, and pricing catalogues.
  • Work with Offer to Cash program’s initiatives to ensure the customer’s voice is heard, to identify and execute business opportunities and/or service improvements.
Required Knowledge and Experience:
  • Bachelor’s degree or equivalent experience
  • Fluent in Dutch and English or French and English
  • Customer Experience mindset – listen, collaborate, proactive solutions identification
  • Strong presentation and project management skills, combined with clear verbal and communication skills
  • Analytical skills with the ability to work with KPIs combined with ERP (preferably SAP) knowledge.
  • Ability to understand the OTC (Order to Cash) End-to-End Medtronic process combined with customer-specific needs
  • Problem-solving ability, undertake root cause analysis and strive for continuous improvement
  • Personal autonomy with the ability to influence others and networking skills
We value the willingness to travel to customers and/or Center of Excellences.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
here
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마감 시간: 12-01-2026

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