Technical Support Engineer

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Job Description: Support Engineer at Arkite

Arkite is seeking a dedicated and tech-savvy Support Engineer to become an integral part of our customer support team, focusing on our innovative Arkite Platform. This role is essential for maintaining the high satisfaction levels of our clients by providing expert technical support, guidance, and problem resolution. As a Support Engineer, your expertise will not only enhance the customer experience but also contribute significantly to the continuous improvement and success of our platform within the manufacturing industry.

Who is Arkite?

We are a young and dynamic team that is always on the move. WE are quick to adapt and we are not afraid to take on challenges. When things need to get done, we are the ones who make it happen.

Our passion for technology is matched only by our passion for creating innovative solutions that drive results. We are a team that works hard and we are always looking for new ways to level up.

If you are looking for a team that is ready to take the industry by storm, you have found us. Let us change the game together!

Responsibilities:

• Provide comprehensive technical support for the Arkite Platform, ensuring clients can fully leverage its capabilities to meet their needs.
• Collaborate closely with both colleagues and client teams to diagnose and resolve technical issues, enhancing the platform’s performance and user satisfaction.
• Contribute your technical know-how and innovative problem-solving skills to support pre-sales activities, demonstrating the value of the Arkite Platform to prospective customers.
• Engage in continuous learning to stay abreast of the platform’s developments and underlying technologies, ensuring you can provide expert advice and support.
• Participate in the development of documentation, FAQs, and support guides to assist customers in troubleshooting common issues independently.

Requirements:

• A Bachelor’s or Master’s degree in Electro-mechanics, Industrial Automation, Electrical Engineering, Energy, or a related field.
• Strong organisational skills and a proactive approach to problem-solving.
• Excellent interpersonal skills, with a passion for customer interaction and satisfaction.
• Ability to work both autonomously and as part of a team.
• Proficient in industrial communications technologies such as Siemens S7, Modbus, OPC UA, API, HTTP, etc.
• Fluency in Dutch and English is required; proficiency in additional languages (French, Spanish, German) is highly advantageous.

Benefits:

• Competitive salary package, commensurate with experience.
• Company car and fuel card.
• Comprehensive pension plan and health insurance.
• Meal vouchers.
• Opportunity to work in a dynamic, growing company with vast career opportunities.
• Collaboration with highly skilled colleagues.
• Modern, state-of-the-art office and demo environment located in the C-Mine, Genk.

Join us at Arkite and play a pivotal role in driving customer success through technical excellence and dedicated support.