Technical Support Officer

전망: 104

갱신일: 03-12-2025

위치: Zaventem Flemish Brabant

범주: 컨설팅 / 고객 서비스

산업: Medical Equipment Manufacturing

수평: Associate

직업 종류: Full-time

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작업 내용

We are looking for a Technical Support officer for an international company in Medical Devices, focused on Diagnostics.

Where will you work?

The EMEA Headquarters of a leading, innovative Medical Devices company, located in Zaventem.

What are your responsibilities as a Technical Support officer?

Depending on your language skills:

You will support a different market (Benelux, France, Iberian markets, Italy):

As Technical Support officer, you are the trusted partner for customers (hospitals, labs, etc.).

Your key responsibilities include:

Delivering outstanding first line support (remote) to end-users and guaranteeing a strong customer experience for technical and application issues related to Diagnostics devices.
Discovering the root causes of problems in order to identify appropriate solutions and gathering all information required to do so.
Taking part in improvement initiatives to optimize processes and service delivery.
Performing troubleshooting, analysis of problems and timely proposition of solutions as well as next actions to be taken (such as intervention planning by engineers on site), while remaining compliant.
Ensuring a smooth customer experience by investing in clear, timely and constructive customer contact.

What do we expect from you as a Technical Support officer?

Very strong language skills in one of these combinations: ’Dutch, French & English’ or ’Italian, French & English ’ or ’Italian, Spanish & English’.
Ideally experienced in customer support position (Technical support, Customer Service, ...) and/or strong customer service and problem-solving skills/
A study background and/or experience in (Molecular) biology or in a Lab environment is a big plus!
Strong sense of adaptability in a fast paced, growing and changing environment.
Strong communication and analytical skills.
Able to work autonomously, having a sense of initiative and a hands-on approach.

What do we offer you as Technical Support officer?

Become part of a great team with a warm and open culture. A great spirit between team members, who enjoy each other’s company and offer support to each other.
You are assisted with the tools and knowledge required to be successful in your role. You receive comprehensive training as well as continued development throughout your career.
1 day of home office / week.
A very competitive salary and annual bonus with fringe benefits including hospitalization and group insurance, bonus, net allowance, 12 additional holidays, etc.

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