Voice & Call Center Platform Engineer

작업 내용

mateco IT, the place to be for anyone who wants to develop their skills using the best of the best. mateco IT is located in Waregem since May 2024, but with clients across the globe, the world is our oyster.

We live IT, it’s in our core. So you can expect state-of-the-art technology and architecture. Providing you with all the tools you need to shine. Because we strive to answer all business challenges with inventive tech solutions, from microservices to machine learning, with a global deployment.

https://jobs.mateco-it.be/en

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As a member of the Infrastructure & Operations (I&O) team, you will be responsible for building, managing, optimizing, and sustaining mateco’s voice and call center platforms. Your role involves providing education and guidance throughout the organization to ensure optimal usage and adoption of these platforms within the mateco group.

You will offer professional advice, analyses, and communication regarding voice projects, strategies, problems, and incidents to both internal IT teams and external partners, ensuring maximum transparency towards management and business units.

This position focuses on voice and call center technologies, requiring both deep technical expertise and strong business acumen to translate voice communication requirements into technical solutions that drive organizational efficiency across the mateco group.

Good. So what does that mean in detail?

• Voice Platform Management: Oversee and enhance Microsoft Teams Voice and call center systems, ensuring stability and optimal performance across all entities.
• Technical Advisory: Translate business communication needs into technical solutions, aligning with architectural guidelines and regional requirements.
• Training & Knowledge Sharing: Develop training materials and conduct sessions to empower internal teams with voice platform expertise.
• Communication & Project Support: Manage internal and external communications regarding voice projects, incidents, and changes, ensuring clarity and transparency.
• Continuous Improvement: Monitor system performance, identify areas for enhancement, and implement improvements in collaboration with relevant teams.
• Knowledge Management: Stay updated on industry trends and integrate new knowledge to maintain cutting-edge voice communication systems.

Ok. And what exactly would make you the perfect fit for this?

• Education: Bachelor’s degree in IT or equivalent experience.
• Experience: Minimum of 5 years in voice communications, telephony systems, or VoIP platforms.
• At least 3 years of experience with Teams Voice implementation and call center integration.
• Experience with call center solutions and contact center integrations.
• Experience in project coordination, training, documentation, and communication.
• Frequent travel to mateco subsidiaries is expected.

Technical Skills:

• Microsoft Teams Voice administration and architecture across global entities.
• PowerShell scripting for Teams Voice and telephony systems.
• SIP protocol and multi-carrier integration technologies.
• Voice quality monitoring and analytics tools across multiple regions.
• ITIL V3-4 certification is preferred.

Competencies

• Strong communication skills.
• Ability to work both independently and as part of a team.
• Problem-solving with a systematic troubleshooting approach.
• Analytical mindset for voice quality and performance analysis.
• Flexibility and accuracy in voice system configurations.

Still sounds good? This is what we have to offer you.

• A big and modern IT environment with lots of opportunities to learn and contribute.
• You will stay on top of your gameand you will be able to take initiative and make a difference.
• We offer a working culture built on autonomy and mutual trust and respect.
• Lots of flexibility: flexible hours and the ability to work from home 2 days a week.
• We offer an attractive salary package including numerous fringe benefits.
• A brand new office in Waregem to work together with your team

Alright, convinced you are the one?

Apply now -> mateco IT | Voice & Call Center Platform Engineer