Lead Technology Project and Program Manager

Job content

As a Lead Technology Project and Program Manager in the Strategy & Transformation team you are responsible to identify and lead key programs directly impacting the business strategy. The Lead Program Manager provides project management services for both internal strategic programs, client implementation programs, innovation, and organizational transformation. You will work closely with partners, clients, product managers, project managers, and stakeholders to develop and execute project/program plans to meet strategic objectives and goals. This includes managing day-to-day project tasks to ensure project teams deliver on project objectives within scope, schedule, and budget. Communicating appropriately with internal and external stakeholders including metrics (project planning, resource & budget spend, project status, risk & action registers), and assuming overall program accountability.

The Lead Program Manager is an expert in program- and change management practices and drives the business towards impactful change through organizational enablement and strategic program delivery.

Major Responsibilities

• Understands and supports the Program Management framework using a holistic project management toolkit, tracking program objectives and yield the desired results;
• Detect, define and implement operational and organizational improvements as part of the FRR change management framework;
• Builds a strong relationship with key program stakeholders and support the Go-to-Market framework for strategic, innovative change programs;
• Articulates the program status and outcomes appropriately to all stakeholders, including making presentations to C-level executives;
• Builds a strong relationship with clients, partners, internal stakeholders, and project managers to ensure all program workstreams are defined, tracked and executed according to plan;
• Develops and implements effective communication plans, designed to drive strategic discussions with portfolio stakeholders; handles escalations or further escalates so that issues do not impact scope, schedule or budget;
• Ensures that all required program artifacts (charter, project plan, change requests, action register, risk log etc.) are executed and stored correctly; ensures that all project teams and project managers comply with methodologies established; conducts periodic audits to ensure compliance;
• Identifies and helps remove program roadblocks. Serves as escalation path resource for project managers/project coordinators;
• Maintains a high level of compliance and industry knowledge, including the trends that affect the financial services and insurance industries, our customers and WK;
• Interact with other Wolters Kluwer departments and external agencies, customers, alliance partners, and industry associations as needed to facilitate program success and to manage risks.
  

Qualifications And Skillset

Education:

• A Bachelor’s or Master’s Degree; in Economics/Banking or Information Technology
  

Essential

• A minimum of 7 years project/program management experience in a complex work environment, dealing with senior internal and external stakeholders;
• Experience in financial technology industry is required;
• Excellent knowledge of Project/Program Management principles/methodologies (e.g., Prince2, waterfall, Agile, PMI, PMBOK) – professional certification is a plus;
• Excellent process management skills — skilled at figuring out the processes necessary to get things done, knows how to organize people and activities, knows how to separate and combine tasks into efficient workflow;
• Research and procure functional and technical knowledge and programs needed to support the programs;
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint) to create effective project status, projections/forecasts and communications;
• Proficiency in English required; other languages are a plus (eg. Dutch, German)
  

Personal Skills

• Excellent presentation and communication skills (verbal, written and interpersonal) with team member, stakeholders and customers—effective in a variety of informal and formal settings.
• Excellent decision-making skills—can make quality decisions in a timely manner.
• Possesses strong conflict resolutions skills;
• Excellent ability to effectively cope with change and shift gears comfortably;
• Strong ability to thrive in a fast-paced, self-managing, team-based, dynamic environment
  

Our offer

We offer you a full-time position in a team-based, international, leading financial organization. Within Wolters Kluwer Financial Services, you will find straightforward communication, a fast-paced work environment and challenging projects. Your know-how will be rewarded with interesting career opportunities and a competitive salary package.