Manager Backorder Recovery Volvo Trucks/Bus/Penta

Belgium

When you look at a problem do you have a talent for grasping the bigger picture? Are you customer-focused with a drive for supply chain and digitalization? Do you have a passion to lead, motivate and develop your team to succeed? If you recognize yourself, continue to read because you might be our next Manager Backorder Recovery!

INTRODUCTION
Service Market Logistics (SML) is part of Group Trucks Operations. We are an organization of approximately 3 700 employees globally in more than 40 locations. Every day, we are delivering world class operational excellence for our customers, based on smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain for all Volvo Group brands (Trucks, Construction Equipment, Penta, Bus)

THIS IS US, YOUR NEW COLLEAGUES
We (SML Gent&Eu region) plan the supply chain from suppliers to dealers in order to secure the best possible spare parts availability to our customers at the right cost, we are in charge of running Support Distribution Centers and Central Distribution Center Gent operations, and we also have in charge the relationship towards our suppliers, market companies and dealers about service market logistics performance. We work with the lean concept and encourage people to improve their job, develop themselves and the team. Also, we believe in balance at work where we strive for a caring culture.

DO YOU JUST LOVE TO ..

In this role you are responsible for solving the most critical situations for Volvo customers: vehicle breakdowns due to lack of spare parts (often called “Vehicle Off Road”). With your team, you cover our premium brands Volvo Trucks, Volvo Penta and Volvo Bus. Teamwork is key in your skillset. Also, you actively contribute to - and participate in - all relevant decision forum and in a timely manner implement decisions made.
The Manager Backorder Recovery is leading a team with about 10 backorder handlers in an efficient way. This means, supporting them in finding the quickest solution for urgent backorders. You do that by involving and developing your relevant network (suppliers, production plants, purchasers, parts engineers, service centers/order offices, etc). You connect people to the right stakeholders, so backorders are solved with maximum speed. You foster a continuous improvement and development culture.
You will be located in Gent, Belgium. The Manager Backorder Recovery reports to the Director of Supply Planning & Dealer Inventory Mgmt Europe, and is a member of our diverse management team, located on 4 European sites, in which we want you to actively participate and contribute to the roadmap we set out together.

ARE WE THE PERFECT MATCH?
We believe you have a broad knowledge of logistics or automotive area and some leadership experience.

• You can grasp the bigger picture, be quick in understanding, structuring and addressing complex topics, and have a good business sense.
• As you are part of the management team you contribute to the team’s and company’s success with your strong business mindset, holistic approach and “one team” spirit.
• You have very good communications skills and influencing capabilities, with the ability to create trustful relations in a cultural and geographical diverse environment.
• You thrive when challenged with complex problems and tight deadlines and know when escalation is necessary.
• As a person, you have an open and positive attitude, are curious and have a genuine interest in constantly taking care of, coaching and developing your team, and yourself as well as promoting a growth mindset. You feel confident to handle uncertainty and the unexpected and are perseverant.
• You are interested in and might also have experience in new technologies and since Service Market Logistics is on an exciting digitalization and office automation journey you will play a key role towards change management, competence development and employee engagement.
• You hold a university degree and / or education in supply chain/logistics area. You are fluent in English, other languages are meriting.

ALMOST CONVINCED?

You will work in a global environment that provides you with development opportunities, both professionally and personally. We want you to prosper and be happy, because when you succeed, we succeed. We are eager to learn from you and you will get fantastic opportunities to learn and develop with us. So, if you are a person who is flexible, who rather see challenges as positive and is ready to take some actions? Then we are hoping to hear from you!

If you want to know more about who we are, have a look at these 2 videos:
Who I want to be: https://www.youtube.com/watch?v=TEXjvmQeLUM&t=1s
Fridges without food: https://www.youtube.com/watch?v=FqPBE-j2VhA&t=28s
At Service Market Logistics we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions.

CURIOUS OR HAS SOME QUESTIONS? CALL US!
Adrien Michellier, Director Supply Planning & Dealer Inventory Mgmt Europe, +46 31 3221148
Madeleine Ahnström, HR Business Partner, +46 76 55 353 92
Bert van der Borght, current owner Manager Recovery Backorder, +32 473831198
Please don’t wait until the deadline to apply, we will screen and run interviews “on the fly”.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

A new era is here. Technologies such as big data, automation and artificial intelligence are changing the way we look at manufacturing and logistics. Volvo Group Trucks Operations is the organization responsible for truck manufacturing and logistics within the Volvo Group and is shaping future industries.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions as well as the production of Volvo, Renault and Mack trucks. The organization is also responsible for spare parts supplies to the Group’s customers and for designing, operating and optimizing logistics and supply chains for all brands. Together, Volvo Group Trucks Operations represents 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global industrial footprint offers an opportunity for an international career in a state-of-the-art industrial environment, in which continuous improvement is the foundation. Join our teams as well!

123598BR

Group Trucks Operations

Oost-Vlaanderen

Gent (Oostakker)

Regular

Occasional Travel

Logistics

25-Feb-2022