Manager, Network Operations

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Network Operations Manager The Network Operations Manager is responsible for overall delivery of data network, voice and contact center operations across all JNJ’s businesses within region, day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers and key vendors within region as well as the globe per a follow-the-sun support model. Additionally, the Network Operations Manager will oversee and run key ITIL process with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management. It is a technical role that has experience in all major network technologies such as switching / routing, WAN, WLAN, IPT, Firewalls, load balancers, Cloud exchange/CoLo, cloud-based network services, and SDN. A key aspect to the role is Continuous Improvement achieved through Problem Management, High Availability engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the JNJ network. The Operations Manager is responsible developing and maintaining strong business partner relationships and solicit and respond to feedback regarding network performance. The Operations Manager will participate in discussions, pilots, experiments, design considerations, and data analysis with engineering and deployment teams to ensure of continuous improvement and provide regional specific requirements. The position will engage OEM’s for information regarding bugs, patches, software upgrades, and configuration changes. Key responsibilities: Overall delivery of data network, voice and contact center operations across all JNJ’s businesses within region as well as the globe per a follow-the-sun support model and day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers. Continuous Improvement achieved through Problem Management, High Availability Engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the JNJ network. Tracking of network performance, capacity and visibility as well as making recommendations to improve site health. Receives escalations and manages issues. Utilize advanced analytics for continuous improvement and ensure best in class network performance through proactive and predictive network monitoring and controls. Includes management of the operational technologies, tools, metrics, and processes required to support the network domain. Provide input, analysis and recommendations for operational metrics and dashboards. Heavily contribute Reliability Process within the Network domain. Change Management process including Change quality and technical review / approval of Changes for break/fix situations Implementation and success of Release Management, Asset and Maintenance Management, high availability activity such as ensuring of WAN path diversity, and operational automation. Partner closely with engineering and deployment teams to ensure of feedback and input of regional specific requirements. Participate in pilots, experiments, and provide input for design considerations. Partner with other TS organizations to deliver end to end process excellence resulting in more robust infrastructure services. This includes collaborating with ISRM and other vendors for risk Fosters and maintains business partner relationships with Business IT units to understand and respond to business and reginal needs and requirements. Coordinate site health assessments and manage remediation of network infrastructure opportunities. Other Duties: Provide input for the development of operational ITIL standards, policies, and guidelines Access Management (device access, site access/badging/on and offboarding) TAO for operations servers / apps Knowledge Management (Knowledge Articles, Run books, etc.) Certificate / License Management Network Co-location management Management of internal Operations initiatives Qualifications Required Qualifications & Skills: Bachelor’s Degree or equivalent experience 8-10 years related experience Large / enterprise network operations expertise and experience Proven vendor management experience in a large outsourced environment Strong troubleshooting experience in complex network environments Experienced in several key technologies including: routing/switching, WAN technologies, EIRGP/BGP, VPN, SDWAN, Cloud connectivity, Cloud-based Networking technology, WLAN, network troubleshooting tools Broad technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP, IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS, IPT, EIGRP/BGP, load balancers, SIP, firewalls, and contact center technology High availability / resiliency engineering Strong experience utilizing network management and troubleshooting tools Proven experience leading virtual teams supporting a complex network environment Excellent written and oral communication skills Proven analytical, evaluative and problem-solving abilities Ability to effectively prioritize and execute in a high-pressure environment Exceptional customer service orientation Extensive experience working in a team-oriented, collaborative environment What’s in it for you…? “Caring for the world, one person at a time…” As an employee we consider you as our most valuable asset. We take your career seriously. As part of a global team in an innovative environment your development is key and our day-to-day responsibility. Through e-university, on the job training, various projects and programs, we ensure your personal growth. Our benefits make sure we care for you and your family now and in the future! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Primary Location Belgium-Antwerp-Beerse- Other Locations Europe/Middle East/Africa-Poland, Europe/Middle East/Africa-Italy, Europe/Middle East/Africa-Switzerland Organization Janssen Pharmaceutica N.V. (7555) Job Function Info Technology Requisition ID 2206024282W