Operations Coordinator Storage Team

Job content

Taken en verantwoordelijkheden

Our mission is to enable technology innovation and help people integrate it into their everyday life. Available 24/7/365, our software development and infrastructure solutions are applicable for customers from all over the world. Machine Learning, Automation, Self-Healing Systems, Cloud Services and DevOps are just some of the rapidly evolving technologies that you can find when choosing Cegeka. IT Infrastructure is today for a company like ’water from the tap’ or ’power from the mains’. The Storage Team is part of Infra Nearshoring Division and has members in Romania, Belgium and The Netherlands. As Operations Coordinator, you will be responsible for the operational coordination of the support and system engineers in Romania, Belgium and The Netherlands, ensuring also a thorough follow-up on the shift’s activities (follow-up on ticket-based requests, incidents, problems and changes) and adherence to existing technical and quality processes. In addition to this, alongside your team members, you will be involved in the continual improvement of the processes and procedures in place.

You will have an active role as the first point of escalation for all operational inquiries and questions from the team members

You will contribute towards a positive morale on the team

You will assess team efficiency and continuously tune in towards meeting division KPIs

You will evaluate performance metrics of the team members in an operational role, identify and report improvement areas

You will coordinate day to day team activities and efficiently plan operations on the storage infrastructure by follow-up on ticket-based requests, incidents, problems and changes

You will coordinate the operational activities, delegate task assignments and supervise their completion

You will provide data protection product and enterprise application knowledge to the team by assisting in resolution of higher complexity tasks

You will investigate and resolve problems for services within team’s area of responsibility by following ITIL processes

You will ensure various deliverables are done within due time.

Profiel kandidaat

You have hands-on experience on storage technologies

You have technical knowledge for the areas related to data protection and common enterprise applications landscapes

You speak and write very fluently English

You have a solid knowledge of ITIL methodology and follow-up/follow-through skills

You have strong communication and motivational skills

You are able to multitask and prioritize

You take initiative and you have a "can do" attitude

You are a problem solver.

Geboden wordt

Cegeka is a strong and fast-growing company, where we are exploiting the latest evolutions in different IT domains.

Cegeka has been awarded with the TOP Employer label. The development of our employees is key and top priority.

Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths

Teamwork in an open and dynamic atmosphere with room for new and fresh ideas and initiatives.Tailor-made guidance! We offer different career paths, and together we look at how we can help you grow and develop in your career.

Learning and knowledge sharing are very important to us.

In addition to the gross salary, a company car with fuel card, meal vouchers, group and hospitalization insurance, mobile phone contract, fixed expense allowance and powerful laptop, we offer you flexible working hours and a nice work / life balance. Thanks to our Flex Reward Plan, we can offer you tailor-made compensation.

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