Payment Escalations Support Specialist II (German and English speaking)

☞ Lightspeed Commerce

View: 155

Update day: 16-11-2025

Location: Ghent East Flanders

Category: Accounting / Auditing Finance / Bank / Stock

Industry: Software development

Position: Entry level

Job type: Full-time

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Job content

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!Lightspeed is seeking a bilingual German and English speaking, customer service-oriented individual to provide remote full-time technical assistance for our popular Payment Systems. The Payment Specialist will be counted on to provide support to our customers and our internal Frontline agents who will be primarily receiving incoming calls from our customers.What you’ll be responsible for
  • Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management
About Our TeamThe Payments support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!What you’ll be bringing to the team
  • Experience in customer service experience
  • Excellent verbal and written communication skills in both English and German
  • Ability to handle outbound telephone calls
  • Effective telephone communication skills, with the ability to convey a customer-focused attitude
  • Capable of managing multiple internal chat communications
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Powerful organizational and decision-making skills
  • Proven troubleshooting skills
  • Openness to occasionally work weekends and holidays
Even better if you have, but not necessary
  • Computer hardware and networking experience
  • Experience working with Payment Systems or in the payment processing industry
  • Working knowledge of Mac OS X
  • Retail/Restaurant or eCommerce experience
Who you are
  • We look for problem solvers that do not shy away from learning
  • You have a passion for creating great customer experiences
  • You have great problem-solving skills
  • You are self-sufficient and work well in a team environment
  • You can adapt easily to a constantly evolving role
What’s In It For You
  • An environment that encourages initiatives and leadership
  • Work with highly talented people who are as passionate about their craft as you are!
  • Tons of growth opportunities into technical or people management roles
  • Access to life and health insurance from day one of employment (premium covered by Lightspeed)
  • Pension Contribution Program
  • Health and Wellness Credit
  • Access to employee Technology Purchase Program
  • Opportunity for remote and hybrid work
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Where to from here?Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who We ArePowering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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Deadline: 31-12-2025

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