Product Support Specialist

☞ Dover Fueling Solutions

View: 165

Update day: 26-11-2025

Location: Turnhout Antwerp

Category: Consulting / Customer Service IT - Software

Industry: Information Technology Services Staffing Recruiting Human Resources

Position: Entry level

Job type: Full-time

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Job content

Job Requisition ID:39211

Department:Sales & Marketing (DEPT_SALMRKT)

Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industry’s 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).

Key Responsibilities
  • You acquire in-depth technical know-how into all our products.
  • Problem Management: you are the first point of contact for problems reported from the field. Your role is to analyze the problem, where possible propose an immediate solution or workaround and/or provide the analysis to the software or hardware engineers. You log problems/defects into the ticketing system and follow up the corrective action from start to finish.
  • You get involved in new projects from the start. Your role is to understand the project scope and identify the technical go-to-market requirements. As such, you validate the deliverables from the Engineering group and perform a pre-customer acceptance test.
  • You take part in the training of our distributors support organization (Level 2 support engineers and/or local level 3 technical support)
  • In the case of direct customers, you support the customer at installing the project in their own lab and you follow up the customer acceptance tests. You support the customer in initial pilot installations.
  • In the case of our distributors (indirect customers), you organize a professional handover of the project to the distributor in combination with the Product Manager.
  • Change & Release management: you bring corrective actions through new release validation to our direct customers and distributors. This involves thorough knowledge of the related deployment tools.
Profile - Knowledge
  • Bachelor education in Computer Science/ICT, Electronics or equal by experience.
  • Database engines (SqLite, MS SQL Server), Microsoft Operation system. Hardware knowledge is a surplus.
  • Experience with Jira (Atlassian) is a plus
Profile – Competencies
  • Good communication skills
  • Team player and able to work independently
  • Eager to learn and grow within a team of professionals
  • Able to work in a dynamic environment
  • Customer-centric
  • Fluent in Dutch & English
We offer
  • Challenging projects
  • A competitive salary with nice benefits
  • A workplace far from traffic jams
  • A dynamic work environment with awesome colleagues
  • Coffee, fruit, sweets and drinks throughout the day and even lunch is on us!
  • The opportunity to clear your head with a nice game of table tennis, pool or darts
  • A healthy work-life balance
  • More vacation days than average
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: EMEA : Belgium : Turnhout : Turnhout
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Deadline: 10-01-2026

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