AAS-C001613 - Snr Technician CSD (NS), Mons - FRI 30th July

☞ EMW

Ver: 125

Dia de atualização: 26-11-2025

Localização: Mons Hainaut

Categoria: Alta tecnologia IT - Software

Indústria: Information Technology Services Computer Software Financial Services

Posição: Associate

Tipo de empregos: Contract

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Conteúdo do emprego

DEADLINE DATE FRIDAY 30th JULY 2021

Requirement Title Senior Technician CSD

Equivalent NATO Grade G10/54

IWC Work Location Mons, BE

Full time on-site Yes

Required Start Date 01-SEP-2021

Total Scope of the request (hours) 600

Specific Working Conditions Working in secured areas

Required Security Clearance NATO Secret
  • Perform end-user support by providing timely and accurate IT Service Desk services such as incident management,problem escalation, remote assistance training and end-user guidance on NUNR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information aboutIT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site.
  • Performs other duties as may be required.


Requirements
  • Required Security Clearance NATO Secret
  • At least 1 year of recent experience, related to IT Service Desk functions
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of service operations, processes, service delivery, reporting, and continuous improvement.
  • Extensive experience in end user support in general
  • Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now etc.
  • Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 7 and 10 , MS Office, Visio, MS Project and Internet Explorer are essential;
  • Experience in the installation and maintenance of mobile computing solutions(e.g. VPN access, Notebooks, Remote Access and WLAN);
  • Experience of Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange. Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
  • Knowledge to create workflows, process flows and Knowledge Base documentations periodically. Establish regular checks and ensure to update them before expiration.
  • Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
  • Good written and verbal communication skills with the ability to present complex issues in a clear manner to different levels of audience.


Benefits

Required Security Clearance NATO Secret
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Data limite: 10-01-2026

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