Brussels Site Manager, Airports - Connected Aviation Solutions

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We are currently seeking a Site Manager for our Airports Division located in Brussels.

Role Overview:

The Site Manager will oversee a large sized staff of IT maintenance personnel in a manner that creates a proactive team and highly customer-focused environment. The Site Manager will maintain a professional and efficient level of service in a fast-paced environment in order to prevent any disruption in airline operations or passenger services.

Additionally, the Site Manager will work with ITIL practices and ISO processes for the operations of all systems and ensure that they are operational 24x7x365.

Role Responsibilities:

• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.

• Maintain regular progress communication with the customer and take any remedial action for deficiencies.

• Serve as customer liaison with a variety of airline and airport authority customers, assuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance.

• Assist with on-site employee relations including, but not limited to, hiring, performance management, disciplining, promoting, and dismissal.

• Develop the internal quality practices and ensures the team is trained with latest policies and procedures

• Be responsible for scheduling on-site staff 24x7x365

• Provide on-site representation for joint union-management proceedings

• Interface with senior management to communicate status of projects.

• Provide continued growth, mentoring and career track for staff using Performance Management Planning.

• Promote continual quality improvements and support development of quality control programs.

• Liaison between commercial sales, accounting, implementation and operational stakeholders to ensure all needs are captured for an end-to-end solution.

• Identifying opportunities for the site and proposal submission to the customers

Basic Requirements:

• Significant and demonstrable work experience in installation, configuration, maintenance, and troubleshooting of Windows workstations, and servers

• Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.

• Previous supervisory and/or leadership experience in providing direction to a team and/or a project.

• Ability to interface with the customer and provide appropriate updates/reports as required.

• Previous experience in managing a budget and being responsibility for financial reporting.

• Preferred working knowledge of Airport IT Systems

• Excellent communication skills – written/oral (English).

About us:

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions (CAS) Division advances information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. Within the Connected Aviation Solutions (CAS) Business Unit we connect aviation community stakeholders and airlines with intelligent data service solutions to enable the connected aviation ecosystem. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career?

Join our Connected Aviation Solutions team today.

Diversity and Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Collins Aerospace, in accordance with our ’Baseline Security’ requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

Raytheon Technologies is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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