Caterpillar Rep. Development Program - Europe Product Support Operations Rep.

Career Area:

Job Description:

Program Details:Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This program is open to recent college graduates and professionals with industry experience and is designed to build the employees skill sets within a specific industry; following completion of the program, you will move to either a field-based position supporting Caterpillar Dealers and customers or to another long-term position that will then lead to a field-based role.

What is the Program?

Each person hired into the CaterpillarRepresentative Development Programis assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

1–3-year Developmental Program

Customized development plan to understand and learn Caterpillar machines, organizations, and values

Training

You will start your journey with a common 10-week training program (called the MTC “bedrock”) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers and customers in EAME region.

Rotations

Work in various roles throughout Caterpillar, learning strategy and products to help you advance in your future field position

Full – Time

Released with all the experience and knowledge you will need to partner with Caterpillar Dealers or initially with Caterpillar reps in some cases to drive strategy alignment and customer loyalty

Job placements support the employee to eventually become a Product Support Operations Representative.

The Product Support Operations Representative job duties include:

• Facilitate/drive execution of strategic Service and Parts Operations initiatives

• Track the program metrics and attributes to attain global consistency among dealers and across industries

• Conduct detailed analysis of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability

• Support rollout of new products, services and solutions (e.g. products, parts, customer service agreements, other service solutions and initiatives)

• Sales Operations. Planning. Gather future events expected on the market that will influence the supply chain in collaboration with Aftermarket sales teams (Cat and Dealers) to support parts sales forecast needs.

• Liaising with dealers, customers and other Caterpillar personnel to analyze, identify and develop solutions that are strategic in nature.

• Lead project teams made of subject matter experts and drive dealer transformation through innovation, prioritization, and execution of projects.

Learn how to influence through strong communication skills to sustain the engagement of your partners, internal (Cat) and external (Dealers) and to drive strategic alignment and customer loyalty

Required Qualifications:

• Requires a Business or Engineering degree or the equivalent

• English / French proficiency required

• Must be willing to travel 25%-70% depending on the role

  • Good communication, leadership, interpersonal and collaboration skills

  • Be willing to live in a different country for up to 3 months for a specific rotation

Desired Qualifications:

• Previous technical internship or entry-level marketing experience preferred

• Demonstrated technical and non-technical aptitudes are highly desired

• Project Management or consultant experience

• Intermediate proficiency with any of the following:

  • Construction Equipment

  • Mining Equipment

  • Diesel Engines

  • Natural Gas Engine

Recruitment Steps:

• Application deadline 14th April 2023.

• Online assessment to complete following your application.

• Initial interview screen (video call) with Talent Acquisition.

• Panel Interviews (Online/Face to Face) week commencing 24th April 2023.

• Offer week, commencing 5th May 2023.

• Start date – 1st August 2023

We look forward to receiving your applications.

Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

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Caterpillar is an Equal Opportunity Employer (EEO).

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