customer service officer b2b

☞ Randstad

Ver: 110

Dia de atualização: 25-11-2025

Localização: Heverlee Flemish Brabant

Categoria: Consultoria / Atendimento ao Cliente

Indústria:

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Conteúdo do emprego

jobdetails
As a b2b customer service officer, you are the first point of contact for clients all over the world. Together with your colleagues, you insure that clients needs are met quickly and efficiently. 95% of communication with clients is over email with occasional phonecalls or digital meetings. You are responsible for your own customer portfolio, but you are expected to do back-up when your colleagues are on leave. ...

Your key responsibilities:
  • You start your day by processing and managing incoming orders accurately and efficiently, ensuring timely execution.
  • You communicate effectively with the sales team, distributors, and customers to address inquiries and provide support.
  • You handle customer requests, including price inquiries, sample requests, and order updates.
  • You maintain and update the ERP system with accurate information for smooth operations.
  • You coordinate order shipments with the warehouse and liaise with transport companies, incl. printing labels for day of delivery
toon meer
As a b2b customer service officer, you are the first point of contact for clients all over the world. Together with your colleagues, you insure that clients needs are met quickly and efficiently. 95% of communication with clients is over email with occasional phonecalls or digital meetings. You are responsible for your own customer portfolio, but you are expected to do back-up when your colleagues are on leave.

Your key responsibilities:
  • You start your day by processing and managing incoming orders accurately and efficiently, ensuring timely execution.
  • You communicate effectively with the sales team, distributors, and customers to address inquiries and provide support.
  • You handle customer requests, including price inquiries, sample requests, and order updates.
  • You maintain and update the ERP system with accurate information for smooth operations.
  • You coordinate order shipments with the warehouse and liaise with transport companies, incl. printing labels for day of delivery

  • ervaring

    1-3 jaar

  • taken

    • Klachtenbehandeling verzorgen
    • Bestellingen opvolgen
    • Vragen beantwoorden export
    • E-klantencontacten / mail en chat

  • jouw aanbod

    • Previous administrative experience in a customer-oriented environment.
    • Strong language proficiency in English AND German or French. Basic knowledge of Dutch is also required.
    • Excellent written communication skills for effective email correspondence.
    • Ability to multitask, stay organized, and prioritize tasks.
    • Team player with a positive attitude and a focus on providing exceptional customer service.

  • ons aanbod

    • A temporary job till the end of December 2023, but with the option of a permanent contract afterwards.
    • Salary depending on experience supplemented with meal vouchers, net fee, quarterly bonus, group insurance, elective hospital insurance
    • A full-time position, 38h work week with 24 anual vacation days
    • Fixed working hours, starting at 8h30 until 17h. On Fridays, you work until 15h.
    • An international and diverse team that supports each other.
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Data limite: 09-01-2026

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