Customer Service Specialist | French-speaking (Amsterdam)

☞ Next Station

Ver: 125

Dia de atualização: 16-11-2025

Localização: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação

Indústria:

Loading ...

Conteúdo do emprego

Next Station is an online recruiting platform for international talent. We are buildingEurope’s largest talent network to encourage a more diverse and multicultural human connection going beyond employment borders.

If this job is not what you are looking for or you’d like to receive more job offers in Europe, feel free to create a profile on our platform ➡ https://cutt.ly/GtbSYyS

Or just check out our website and get more info about living and working abroad :)

Job description

Who will you be working for?

Our partner is one of the largest producers and distributors of high quality eyewear and sunglasses. Responsible for brands like Nike, Calvin Klein, Lacoste, Lui Jo and Longchamp, the company is present internationally from New York to Hong Kong.

Their core mission: providing top quality products and customer service to their clients.

What is this job about?

As Customer Service Representative for Dutch and French speaking clients, you are responsible for managing orders and ensuring high customer satisfaction.

On a daily basis, you are the first point of contact for customers and therefore fully responsible for delivering a great customer experience.

Your Challenges

  • Solve problems, claims and complaints promptly
  • Support clients in understanding the product and buying journey via phone and email
  • Proactively gather customer’s feedback to develop and improve
  • Review customer orders and controlling fulfillment of delivery deadlines via SAP
  • Keep the customer database up to date
  • Build trust with the clients by providing solutions and updates

Profile

Who is this job made for?

  • For young graduates dreaming about living and working in Amsterdam.
  • For anyone who loves to work on the phone and cares about customer experience.

What do you need to apply?

  • Language skills: bilingual in Dutch and advanced French and English
  • Min. 1 year of experience working in customer service
  • First contact with analysing orders and updating customer databases
  • Good knowledge of CRM and Excel
  • Outstanding customer focused communication skills
  • Ability to perform many tasks at the same time
  • You are not afraid of picking up the phone and written communication

Working Mindset

  • You are organized and rigorous
  • Dynamic problem solver
  • Great listener and communicator
  • Empathetic & positive attitude
  • Responsible

Extra points

Having a first experience in retail and B2B communication,as well as knowledge of SAP is highly valued by our partner and can be a great plus!

Important: For this position you need to relocate to Amsterdam.

Are you ready to progress in your career? It’s time to apply! Or tell a friend about this position :).

Loading ...
Loading ...

Data limite: 31-12-2025

Clique para aplicar para o candidato livre

Aplicar

Reportar emprego
Loading ...

EMPREGOS SEMELHANTES

Loading ...
Loading ...