Customer Service Specialist (Italian, French and English)

☞ IZ Recruit

Ver: 130

Dia de atualização: 26-11-2025

Localização: Waterloo Walloon Brabant

Categoria: Outro

Indústria:

Tipo de empregos: Full-time

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Conteúdo do emprego

My client is looking for 2 Customer Service Representatives to join their passionate, dynamic and continuously evolving company! They are in the top 3 of their sector in Europe and enjoy modern, comfortable offices just outside of Brussels.

You will handle key client accounts (distributors) to process orders from A to Z, handle issues and perform problem-solving.

Please kindly note that approximately 85% of the communication is done by email and 15% by telephone, just to give you an idea.

They believe that the voice of the customer is paramount to provide a response which is professional, simple and speedy.

This role would suit a strong administrator with excellent coordination skills and follow-up moreover than a highly commercial profile.

What they are pleased to offer you:

· A permanent contract from day one within a company where they know that your motivation and wellbeing are key to the company’s success

· Modern, open plan offices on the outskirts of a buzzing town center

· Competitive remuneration package with excellent extra-legal benefits

Key tasks:

· Oversee customer orders from A to Z and maintain a close overview of each phase of the process

· Liaise closely with other internal teams such as Sales and Logistics to ensure the optimum customer experience

· Coordinate high volume orders, problem solve and meticulously follow-up on an administrative level

· Track orders and maintain proactive communication with customers

· Manage and process invoices and credit notes and follow-up all claims

· Maintain an UpToDate overview of current promotions, pricing, and discounts in order to offer the best service to customers and to enhance sales

· Always be ready to offer the best solution for the specific needs of each customer and offer a bespoke service

Profile:

· You speak fluent Italian, French and English OR fluent German and English

· You have experience working with large acounts

·You thrive on providing a flawless service to your customers and are driven to satisfy

·You are highly organised and thrive on performing administrative tasks to a high standard

· You are proactive and thrive on speedy, yet accurate, follow-up

· You like being responsible for your own tasks whilst also being part of a team

· You are motivated to play a key role within the success of the company and to feel a part of the company direction and evolution

· You are comfortable following processes as required whilst also being a part of an ever-evolving brand that is creative and adaptive

· Minimum 2 years of experience in a similar role

· Previous experience using ERP or CRM tool

. Excel - pivot tables and V lookup preferred

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Data limite: 10-01-2026

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