Customer Success Marketeer

Hasselt, Belgium (hybrid) | Houston, US (remote)

About the job

As a Customer Success Marketeer, you are responsible for managing the digital Customer Success programs that help the Customer Success team reach their adoption, renewal, and expansion goals. You develop, update and maintain the digital customer and end-user journeys by creating collateral and at-scale customer communications, using a variety of communication channels (email, in-app, customer portal…) to ensure customers and users smoothly adopt our product, experience value by successfully reaching their goals and finally renew or expand their contracts. Additionally, you are part of the team driving our yearly community event, TrendLab.

As part of the Customer Success Operations Team, you report to the Customer Success Operations Manager and work in close collaboration with the Customer Success Knowledge Manager. You also frequently collaborate with other members of the Customer Success, Product, and Marketing teams.

Key responsibilities include:

• Develop and manage digital Customer Success programs supporting the customer and end-user journey, such as onboarding campaigns, education and nurturing programs
• Manage customer communication around new releases, training opportunities… using multiple channels (email, in-app, webinar setup…)
• Operational support in the organization of TrendMiner’s yearly community event, TrendLab (communication, speaker followup…)
• Drive the creation of clear, understandable content that drives adoption, retention and expansion by TrendMiner customers, supported by the Customer Success team
• Help marketing and sales meet business objectives through customer advocacy initiatives

Required qualities:

• Bachelor degree in business management, marketing or communications; or bachelor degree in engineering with a marketing interest
• An understanding of and interest in process industry and the use of analytics in manufacturing
• Outgoing and curious person with good understanding of contemporary B2B marketing and strong interest in how it works “under the hood”
• Team player, smoothly collaborating with multiple people in various departments
• Excellent written and oral communication skills in English (additional languages are a plus)
• Strong analytical mindset, critical thinking, and attention to detail
• Graphic design capabilities and web development skills (html, css) are a plus

TrendMiner

Founded in 2008 as a spin-off from the University of Leuven, TrendMiner develops discovery, diagnostic & predictive analytics solutions for the process manufacturing industry. Our cross-functional agile development teams are developing an innovative big data analytics product for the process industry. As of 2018, TrendMiner is part of the Software AG company to consolidate its leading position in the rapidly growing IoT market. TrendMiner is growing fast, so we’re always on the lookout for ambitious and enthusiastic new talent.

TrendMiner is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

How to apply

You can apply for this job by emailing your resume and motivation to jobs@trendminer.com or you can use the LinkedIn application form.

OUR CULTURE

If you would like to learn more about life at TrendMiner, check out our culture page

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