Customer Support Specialist

☞ NOKIA

Ver: 150

Dia de atualização: 26-11-2025

Localização: Antwerp City Antwerp

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação Mecânico / Técnico Manutenção

Indústria: Industrie

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Conteúdo do emprego

About Nokia

We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.


We are recruiting engineers to our Fixed Networks (FN) support center to provide CARE services on FN products.

The main responsibilities include:

  • Providing remote operation and maintenance support for complex network applications and end-to-end multi-vendor networks.

  • Providing configuration support, network element deployment support, maintenance release and software update deployment.

  • Providing remote recovery support in the event of an out-of-service condition.

  • Collaboration within the FN Care organization in case of difficult or time critical problems or need due to a configuration control.

  • Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer.

  • Product focus on 7302, 7330 ISAM, 7360 GPON, 7368 ONT, 5520 AMS, 5529 SDC, 5571 PCC. Main focus is on FTTx related products.


Skills and Qualifications

  • Customer orientation and stress tolerance.

  • Ability to perform 24x7 customer support.

  • Ability to work/communicate well with a variety of organizations and cultures.

  • Strong oral and written communication skills are an absolute requirement.

  • Languages: English

  • Excellent interpersonal skills required. Team interaction is critical.

  • Adaptable/versatile in performing a variety of functions.

  • Strong analytical reasoning and problem-solving skills, self-motivated, aggressive and hard working.

  • Degree in electronics, telecommunication or IT on a bachelor level as a minimum.

  • Solid background on telecommunication technology.

  • Programming skills like C++, Python


Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.

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Data limite: 10-01-2026

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