Customer Technical Sales Engineer - La Louvière

Société

Metallurgy, an old manual dirty and dying business? Nope. The steel industry is reinventing itself! Steel here, there and everywhere. Join the adventure and get exposure to modern practices and heavy technological installations. The NLMK group is the most important player in the Russian steel sector and one of the most efficient in the world. It is present in 7 countries and has 20 production sites. And we won’t stop there! We know why we exist. We believe in our strategy. We are driven by very strong values. The only thing missing is you. Make a big impact and shape with us the future of a carbon-neutral steel industry!

Fonction

Specific Responsabilities :

In close collaboration with the Key Account Managers, the CTS engineer will …

• Support technically the customers in the definition of specifications and the implementation of products in order to optimize their needs and processing according to the final usage.
• Collect the needed customer data and coordinate with the Quality and Process Department to answer to the customer technical inquiries.
• Propose optimal technical solutions to meet customer requirements
• Ensure the follow up of deliveries to secure an optimal use and the adjustment of product specifications when needed
• Contribute to the definition, the follow-up and the implementation in service of trial orders in the frame of homologation process and product developments.
• From the analysis of performances and in agreement with the customers and the Key Account Managers, contribute to the adjustment of the product specifications when needed and ensure their communication to the Quality & Metallurgy Department.
• Ensure the handling of any technical question or issue, and follow any modification in specifications.
• Contribute to the customer satisfaction through regular visits, the follow-up of orders and the quality of technical exchanges
• Develop generic technical presentations to address specific technical matter

Profil

Required qualifications :

• Engineer in Mechanics or Material Sciences, preferentially in Metallurgy
• Proven experience with at least 3 years as Customer Technical Support Engineer
• Strong experience in steel or mechanical industry, in Quality or Process engineering

• Fluent in English and French, wished also in German
• Positive mindset and solution oriented

• Strong organizational, time management, and communication skills

• At ease with financial aspects
• Long term and trusted customer relation oriented
• Ability to travel about 20%

Offre

Offer:

Do you want to be part of shaping the future of green, carbon-free steel? Do you want to be part of a team where everyone has a say? Do you want to join a fast-moving environment with many opportunities for career development?

You can make the difference and make your voice heard at NLMK Europe! Create your opportunity to start, grow and develop in one of the world’s most successful steel companies. NLMK’s success is based on the strength of a team with family values and a strong international presence. A team that improves and innovates every day to be better than yesterday, with excellence and customer satisfaction in mind, and safety as the cornerstone of everything!

NLMK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NLMK’s procurement/human resources department to obtain prior written authorization before referring any candidates to NLMK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NLMK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NLMK. NLMK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.