EB Client Services Agent

Job Title :Client Services Agent

Division:

The Client Services team is responsible for delivering cash or securities operations servicing clients. The activities may concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). and may also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy. The team responds independently to inquiries of medium to high complexity in one’s own stream and can manage some non-standard inquiries and specific service issues (non-structural) by raising it to the internal stakeholders and proposing a solution or alternatives.

Role and Responsibilities:

• Has a good knowledge of services and procedures in the area of expertise
• May act as a central contact point (e.g. preferred) in responding to their inquiries for a key client or a group of clients and has a basic knowledge of their preferred clients business .
• Able to participate to a client visit in terms of contributing to the discussion/presentation.
• May raise wishes of their clients in their own domain.
• Typically requires analysis, judgment, and sensitivity to customer needs.
• May coach a newcomer in the area, namely in phone and written responses (i.e. including approving the e-mails of newcomers).
• Contributes to the continuous improvement by raising problems, participating to problem solving sessions, identify quality or service issues impacting the clients .
• Can participate to the review of procedures in client services.
• Can contribute to the preparation and assist to client meetings.
• May work on small initiatives in Client Service such as those in relation to service and quality analysis, call efficiency, etc

Required Qualifications:

• You build trust and establishing rapport by active listening to get a better understanding of client requirements.
• You are willing to go above and beyond to ensure customer satisfaction.
• You adapt your planning and approach according to changing circumstances and priorities
• You have excellent verbal communication skills
• Excellent verbal and written communication and interpersonal skills

New ways of working:

At Euroclear we believe in an ideal balance between office and remote work toward business, team and individual needs, enhancing more flexibility, trust and individual accountability. The shift timings for this role are between 09:00 am to 19:00 pm (flexitime).

What we offer:

• An excellent opportunity to practice and develop your talents in a highly professional international environment.
• Working closely with inspiring, supportive and engaged colleagues from 80+ different countries, interacting with many stakeholders at all levels across the organization.
• A learning and development focused environment with an emphasis on knowledge sharing, training, and reskilling.
• We’re agile, we’re growing and so will you!"

"Great Place to Work for All

We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.if you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process."