Europa Search - Senior Consultant – Digitalisation of Operational Processes (Service Management & ITSM)

☞ Europa Search

Ver: 94

Dia de atualização: 02-12-2025

Localização: Brussels Brussels Capital

Categoria: Gestão executiva

Indústria:

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Conteúdo do emprego

The mission

Lead the digitalisation and optimisation of ICT service management processes—Incident, Problem, Change, Release—and align them with the current SAP landscape.

You’ll run workshops, produce the target process blueprint (BPMN), perform fit-gap vs SAP, build the ROI/business case, and stage a pragmatic roadmap.

What you’ll do

Run needs analysis with operational teams (IT & Telecom)

Deliver AS-IS / TO-BE and the service management blueprint (BPMN)

Execute fit-gap against the existing SAP setup and recommend improvements

Build the ROI/business case and a phased roadmap (quick wins ⇒ scale)

Drive stakeholder validation, track KPIs/SLAs, and provide decision-ready reporting

Monitor relevant technology trends to ensure sustainable, scalable solutions

Must-haves

10+ years overall, with 5+ years in ITIL/ITSM across incident/problem/change/release

Strong BPMN / blueprinting and documentation

5+ years with SAP functionalities & analysis (enough to run fit-gap and speak modules)

2+ years building ROI/business cases and strategic recommendations

Languages: French or Dutch (fluent) + English (fluent)

Able to be onsite in Brussels (hybrid)
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Data limite: 16-01-2026

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