Guest Relation Supervisor

☞ Kimpton Hotels & Restaurants

Ver: 100

Dia de atualização: 10-11-2025

Localização: Spa Liège

Categoria: Gestão executiva Produção / Operação

Indústria: Hospitality

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

Lead all aspects of all Guest Relations operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Ensure all functions are carried out to maintain an environment of collaboration.

Some Of Your Responsibilities Include

  • Manage the day to day operations of the Guest Relations team.
  • Prepare the weekly schedule and pre-arrival monthly schedule
  • Conduct audits to ensure consistency and highest levels of guest service
  • Train and coach team members
  • Conduct inventory and submit purchase requests
  • Handle guest situations as they arise in a calm and professional manner.
  • Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
  • Maintain professional contact via telephone with all other hotel departments.
  • Counsel and coach employees when necessary, using accurate documentation and techniques.
  • Ensure all employees complete their duties before departing, that they are posted at their stations on time.
  • Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.

What You Bring

  • 2 years+ as a Guest Relations/Front of the House Supervisor/Manager at a luxury 5 Star resort
  • College degree is preferred
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.
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Data limite: 25-12-2025

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