HELPDESK BACKUP SERVICES

☞ HNM Solutions

Ver: 105

Dia de atualização: 27-11-2025

Localização: Brussels Capital

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação

Indústria:

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Conteúdo do emprego

Company/ Mission description:

  • As part of Client Group, a European transmission system operator, Client Belgium and 50Hertz in Germany ensures the reliability and sustainability of the electricity supply in both countries.

  • Side-by-side with other Contingent Workers and internal staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

  • Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Requirements:

  • An excellent knowledge of Dutch, English, and French is required.

  • Being in possession of a valid driver’s license and a car is required.

  • Flexible and willing to travel to different work locations.

  • Very good knowledge of Windows 10 and 11 (Use, configuration, and troubleshooting).

  • Microsoft Office (2016/O365) very good knowledge.

  • Basic Knowledge Software (MS Visio, Adobe products…).

  • Basic knowledge of (commands) DOS.

  • User management (use of Active Directory).

  • Basic knowledge of VOIP.

  • Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).

  • Basics of videoconferencing.

  • Basics of domotica (meeting rooms).

  • Basics of smartphones and GPS (level troubleshooting).

  • Basics of Wifi.

  • Staging hardware (user oriented – PC…).

  • Basic knowledge of Hardware (PC, printers and peripherals).

  • Basic knowledge of VPN.

  • Basic knowledge of IT network topology, VM Ware, software virtualization.

  • Autonomous.

  • Good verbal communication.

  • Creation/Updates of tickets in Helpdesk Tool.

  • ITIL certification

  • Respect for procedures.

  • Follow up of Checklists.

  • Take responsibility of own actions.

  • Analytic thinking.

  • Flexible.

  • Proactive.

  • Client oriented.

  • Professional.

  • Team spirit.

  • Solution oriented

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Additional information:

Work regime: 60%

Location: The different Elia sites (Schaerbeek, center of Brussels, Gembloux, Merksem)

Important: if the consultant will work in Belgium, for non-EU candidates, please present candidates who comply with the following criteria:

Possess a work permit allowing the individual to work in Belgium.

Hold a valid residence permit confirming the right of residence in Belgium.

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Data limite: 11-01-2026

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