IT Service Desk Analyst I

Who we are and what we do:

Robert Half is evolving. Join our community as a IT Service Desk Analyst I and help shape our future.

Our mission is to positively change people’s lives by finding them the right job and helping companies grow by recruiting the right team.

Wefoster apositive, inclusive work environment, designed to fuel your career. We aim to help you thrive, feel valued, fulfilled in your role and proud to be a part of our organisation.

We are committed to creating an equal and diverse culture, and believe in diversity of thought and perspective. We fully understand the value of characteristics that make every individual unique and are dedicated to having a community that reflects and represents our customers.

What you will receive:

Become part of a dynamic and international company, with an open and friendly working culture.

What we offer you:

• Attractive compensation and benefits
• Flexible hours and hybrid working options
• Wellbeing at work - we value the importance of workplace happiness!
• Companywide recognition programmes
• Commitment to providing in-country and worldwide career mobility
• Access to extensive training opportunities, to develop your skills

What you will do:

As an IT Service Desk Analyst I, you are an integral part of the team dedicated to IT Support and together with your colleagues you will be the first point of contact for all users within the EMEA region for all IT issues.

You will contribute by:

• Providing a high ’first call fix’ rate , whilst maintaining a high level of customer service.
• Providing IT technical onsite support in our Benelux offices.
• Managing, troubleshooting and distributing end-user hardware tools.
• Participating in ad hoc projects within EMEA
• Identifying and escalating recurring technical problems
• Delivering outstanding ITSM

Who you are:

You should have a passion for what you do and build on it with drive and tenacity.

You will enjoy working in partnership with colleagues across the business in a high performing environment and want to pursue a career in a consultative and solution orientated business.

You are a critical thinker who can make quick agile decisions with a determination to find the best outcome for all.

What you will bring to the role as an IT Service Desk Analyst I:

• Experience or relevant understanding of Active Directory, Microsoft OS, Office 365 and/or networking skills are advantageous.
• Good analytical and problem-solving skills
• Experience of Mobile Device and Hardware (Laptop/Desktop, Tablet, Smartphone) support
• Good general knowledge of IT and IT terminology
• A motivated self-starter requiring minimum supervision.
• Good interpersonal, oral, and written communication skills in Dutch, French and English.
• A good team player who is both flexible and adaptable under pressure
• Courteous, approachable and have a strong customer service ethos
• Able and willing to travel within the Benelux as required

Location:

Groot-Bijgaarden, Belgium

Action / Next steps:

Sound good? Do not hesitate to reach out to us, so we can have a chat!

Let’s talk about the potential to align your professional and personal aspirations with a business that works hard to keep you motivated and makes you feel valued every day.

Click apply now.

Robert Half BV verwerkt de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op https://www.roberthalf.be/nl/privacybeleid. Indien u vragen heeft, kan u steeds contact met ons opnemen via privacy-emea@roberthalf.net.