IT Service desk engineer

☞ Anankei

Ver: 120

Dia de atualização: 16-11-2025

Localização: Mechelen Antwerp

Categoria: Gestão executiva

Indústria:

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Conteúdo do emprego

For our customer we’re looking for a talented IT Service desk engineer.

In the first place we’re looking for candidates with the “Anankei DNA”.
Our DNA embodies a positive and joyful attitude.
Dream IT , Trust IT, Go for IT !

Accountabilities :

  • Act as a service desk contact for tickets, phone calls and emails from staff regarding IT issues and queries;
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles;
  • To arrange and follow up external technical support where problems cannot be resolved in house;
  • Maintaining an Asset Database and track changes;
  • Make new user accounts and mailboxes;
  • Create and maintain official helpdesk procedures and documentation (SOP, WI, CL);
  • Install and configure PCs, laser printers, label printers, tablets;
  • Assist in the creation and maintenance of service desk automations & projects (PC Imaging, Patch updates & Security updates, Anti-Virus rollouts / updates etc…);
  • Assist in the maintenance of the desk lay-out and IT solutions provided to end users;
  • Escalate unresolved calls to the infrastructure support team;
  • Provide stats for the weekly Service Desk report on call trends;
  • Publishing support documentation to assist staff with requests for information & provide staff training if required.

Vereisten

  • Basic knowledge and experience of ICT;
  • At least 1 year of experience in a similar function;
  • Show initiative, autonomy and good analytical skills;
  • Prepared to expand knowledge;
  • Customer-oriented;
  • Creative and proactive;
  • Good communication skills;
  • Team player, able to work independently;
  • Flexible;
  • Structured;
  • Resilient to stress and high pressure;
  • Planning & organisation – Planning & organization: plans and organizes own work(load) in an effective way by setting priorities and meeting deadlines;
  • Adaptability to change – Embracing change: is open for change and willing to adapt to changing tasks, priorities and unexpected events;
  • Resilience – Displays a positive attitude in the face of ambiguity, stress and change;
  • Communication & influencing – Communicates with clarity: speaks and writes clearly and to-the-point; active listener;
  • Analytical thinking – Gathers information from varied sources, analyzes data in a critical way using common sense and logical thinking;

  • Software and database applications:
Active Directory and MS Exchange (creation of users and groups), Windows Permissions
Good basic knowledge of current hard- and software
Good basic knowledge of Windows Operation Systems, MS Office Professional
Good basic knowledge of networks

Languages:
Good knowledge, orally and in writing of Dutch, preferably also English.
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Data limite: 31-12-2025

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