IT Support Engineer

Ver: 125

Dia de atualização: 16-11-2025

Localização: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Rede Tecnologia da Informação Mecânico / Técnico Manutenção

Indústria:

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Conteúdo do emprego

We are looking for onsite IT support engineer to work for our client on demand basis. The engineer will be working maximum of 12 days in a month.

Roles & Responsibilities

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues

Job Type: Full-time

Salary: €250.00 - €400.00 per day

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