IT System Engineer

• Availability and stability
  Evaluate and improve (when necessary) the current Microsoft Windows server and PC infrastructure to ensure the availability and stability of the PC’s, servers and applications running on them at any time defined within the organisation’s requirements.

• Technology
  Perform feasibility studies and assess different software and hardware solutions that meet the needs of the Microsoft Windows infrastructure to ensure that management can select the best possible solution.
  Perform cost-benefit analyses for the different possible software and hardware solutions to define possible recommendations.

• Severity-1 support
  Define, implement, and execute a well-defined procedure and planning for out of the working hours severity-1 support (=core application down for more than 1 user) with escalation possibility in order to ensure an efficient and effective service.

• Change Management:
  Use test and acceptance platforms and a traceable (approvals, test reports…) change management procedure over the different environments in order to ensure a stable production environment.

• Accessibility and data integrity
  Ensure maximal system uptime as defined through the business requirements by implementing redundant systems.
  Maximally reduce system maintenance downtime by optimally preparing the maintenance activity to be performed during predefined outage windows.
  Use of product standardization to minimize the maintenance, support and training needs.
  Ensure, test and monitor that all systems are sufficiently backed up meeting the organisation’s requirements.

• Scalability and efficiency
  Assess the Microsoft Windows server environments to ensure that upgrades, changes and expansions can be defined.
  Implement changes, upgrades and expansions to the software and hardware to ensure that we have the technologies and options that best fit with user requirements at all times to realise new projects or to improve existing systems.

• Documentation
  Draw up documentation with regard to the guidelines and the policy for specific architectures to ensure that we have a good foundation in place to simplify modifications to the Microsoft Windows based infrastructure.

• Training
  Inform, train and supervise infrastructure users to ensure that systems are used in the best possible manner and as efficiently as possible.

• Team working
  Support colleagues to ensure that together you form a well-functioning team which supports over the platforms and systems.

• Overall IT knowledge

• Experience and knowledge sharing
  Build and share knowledge and experience internally and externally in order to leverage expertise and performance level of the team and the broader organization.
  Examples of activities:
  • Ensure you are well-informed about the evolutions within the specific field and that your knowledge is up to date within the context of new developments to ensure your credibility can be strengthened by offering a service that is continuously based on updated knowledge.
  • Identify and circulate best practices among other colleagues;
  • Participate in fora and events
  • Sharing available tools

Heylen Group is een Belgische industriële holding die wereldwijd investeert in ambitieuze ondernemingen en ondernemers. Met huidige activiteiten in België, Nederland, Luxemburg en Italië, heeft Heylen Group een jarenlange ervaring opgebouwd in een brede waaier van sectoren, zoals retail, munten, logistiek vastgoed, …

Heylen Group hanteert een proactieve ‘hold’ strategie en focust op duurzame investeringen op lange termijn door innovatie, internationalisatie en operationele uitmuntendheid. Door een doortastende buy-and-build strategie wil Heylen Group de krachten bundelen en ondernemingszin cultiveren om een sleutelpositie te verwerven op de internationale markten.