Junior Account Manager (Dutch or French)

ABOUT NIELSEN BRANDBANK

Nielsen Brandbank is one of the world’s largest providers of trusted digital product content for e-commerce websites, mobile shopping apps and virtual merchandising applications. With over 20 years of experience in e-commerce content, Nielsen Brandbank maximizes the impact of online products for FMCG retailers and manufacturers, while minimizing costs and effort for retailers and suppliers. We create high-quality content that drives e-commerce success for our customers, while at the same time creating a rich online shopping experience. See how we do that in this video.

ABOUT THIS VACANCY

In this role, you will be responsible for expanding and managing your own customer base consisting of strategic and corporate accounts, active in the FMCG sector. You conduct sales calls to achieve your challenging quarterly targets. In addition, you ensure a high level of customer satisfaction by addressing questions and complaints quickly and adequately. You work in a young and enthusiastic team and report to your Team Leader. You are given freedom and responsibility. In addition to a thorough induction period, you will learn a lot on the job and work closely with your teammates and manager.

RESPONSIBILITIES

• Build and maintain relationships with your customers through frequent contact to understand their omnichannel and product-centric challenges and translate them to ensure continuous growth and optimization.
• Understands your clients’ processes and challenges and becomes an extension of their organization to identify opportunities and turn them into proposals;
• Introduces our services to new customers in a professional manner and takes customers on the adventure to optimize their omnichannel strategy.
• You are the go-to person when it comes to contractual contacts with our customers. You will be responsible for managing and negotiating the contract renewals to ensure the growth of the account.
• You are the main point of contact for customers to ensure that new products, campaigns and other product data projects are completed on time within certain deadlines.
• Monitoring the order process from A-Z;
• Thinking about improving turnover and customer satisfaction;
• You will work closely with the customer support team who will help you with the day-to-day operational activities for your customers.

QUALIFICATIONS

• Grad level eager to learn & develop or 1 years of experience.
• General interest in FMCG and in particular e-commerce.
• Excellent written and verbal communication skills.
• Speaks fluent Dutch or French and good English.
• Feels comfortable in a dynamic environment and has a competitive mindset.
• Is individually strong and independent, but can also perform well in a team setting within a diverse team.

WHAT WE OFFER

We offer you valuable work experience, in a dynamic sector and in a constantly growing market. This way, you will work directly with well-known brands and organizations within the FMCG industry and you will build a broad network. In addition, you will discover all kinds of innovative tools to improve the omnichannel experience of consumers. Gaining experience at Nielsen Brandbank is a perfect step if you are pursuing a career in FMCG and/or e-commerce.

We take care of the right onboarding, coach you on the job and you will be welcomed by a team of colleagues with a high willingness to support you. In addition, we provide you with an appropriate base salary with an interesting bonus scheme (uncapped) and all kinds of training opportunities so that you can continue to grow.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.