Process Expert

☞ Anankei

Ver: 135

Dia de atualização: 16-11-2025

Localização: Brussels Brussels Capital

Categoria: Mecânico / Técnico Manutenção

Indústria:

Tipo de empregos: Vaste Jobs, Freelance

Loading ...

Conteúdo do emprego

Function type:
Freelance - Vast
Location:
Brussels

Duration:
long term
Reference:
202209313

Start:
13/02/2022

Our Customer in the telecom business is currently looking for a Process Expert to reinforce the team.

Context:
Excellent service is an asset that our Customer wants to play in a highly competitive market environment.
Within CUO-PRC, we strive to meet our customers’ expectations by identifying pain points in our processes and implementing customized solutions.
We work on shorter term optimizations, as well as on more long-term supporting applications and process improvements.
We’re looking for an experienced process expert for the Professional Market - Customer Journeys.
The teams cover one of the following domains: Repair, Provisioning, Product Launch.
The process expert focuses on the implementation of short-term structural improvements.
She/He builds a framework for an application that supports agents in handling customer requests
and takes first steps towards implementation.

Job content:
As a process expert you are responsible for identifying & implementing opportunities to improve
the customer experience and internal efficiency in the administrative servicing domain:
  • Starting from specific pain points you identify improvement opportunities (both for the
customers and for our operational services)
  • You organise workshops to gain a better understanding of the problem, analyse potential
solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
  • For each initiative you make a business case and you defend your idea towards management.
  • You discuss your idea with operational teams and you involve them during the entire
implementation phase.
  • On a regular basis you give a status update to management
  • You are looking for synergies and best practices with other teams within our organisation (e.g.
Technical support domain, Administrative servicing prof market,...).

Requirements

Profile:
  • You speak 1 of the following languages fluently: Dutch, French or English
  • You are fascinated by digital solutions and are always looking to improve customer satisfaction
and internal efficiency.
  • You’re diplomatic, communicative and you can build bridges where needed.
  • You can communicate complex subjects in a simple and clear way
  • You can prioritize, structure and distinguish the core of side issues
  • You can think both conceptually and very concretely
  • You are result-oriented, analytical, structured and proactive
  • You spontaneously propose new initiatives and substantiate them with detailed arguments
  • You are a team player, both transversely and within your own department
  • Good knowledge of Microsoft office: Excel, PowerPoint, Visio
  • Good knowledge of MicroStrategy or similar reporting tools
Loading ...
Loading ...

Data limite: 31-12-2025

Clique para aplicar para o candidato livre

Aplicar

Reportar emprego
Loading ...

EMPREGOS SEMELHANTES

Loading ...
Loading ...