Retail Manager

At the Telenet and BASE shops, our customers are always in the front row. Our focus is to give our customers a great customer experience. Retail is our biggest sales channel thanks to the personal & specific advice our advisors can give to the customer. And it’s not just about selling, it’s also about answering questions, helping people, guiding them in our digital tools. Retail is a group of amazing people & partners working for amazing people, our customers.

We are looking for a RETAIL MANAGER

We are seeking a dynamic, experienced and strategic leader to oversee our national retail operations. He/she should excel in driving sales performance, enhancing customer satisfaction and ensuring operational excellence across all retail locations, while fostering a positive, collaborative, and motivating work environment for his team.

What are your key responsibilities?

• Develop and implement retail strategy in line with the global Telenet strategy to achieve the yearly key results, sales targets and business objectives
• Lead, mentor, and motivate a team of regional managers and store managers to deliver outstanding performance.
• Monitor and analyze retail performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure consistent and high-quality customer service across all retail outlets.
• Collaborate with marketing and product teams to execute & improve promotional campaigns and product launches.
• Give customer & advisor feedback back to the business colleagues in order to improve customer & advisor experience
• Manage budgets, forecasts, and financial performance of the retail division.
Stay updated on industry trends and competitor activities to maintain a competitive edge.

What we have to offer ?

• You will join a company that invests in you and adapts your working environment to your needs. This allows you to develop while taking care of your work-life balance.
• You are given every opportunity to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning possibilities, but we also give you the chance to press the pause button after a while or to go in a completely different direction.
• You will find a varied job in which you produce tangible results and make your mark.
• You will get a competitive gross monthly salary that we complement with a host of fringe benefits.
• You will find the fine company of colleagues who are just as passionate as you are.
• You will be reporting to a member of the Leadership Team of Telenet
Because of our hybrid way of working, you can alternate office, field visits with working from home. You come to the office to connect with your colleagues, for brainstorms and meetings.

Our ideal Retail manager …

• Minimum of 10 years of experience in retail management or related management functions, with at least 5 years in a leadership role within the telecom sector.
• Strong analytical, strategic and problem-solving skills.
• Customer focused and result oriented
• Proven ability to drive sales and achieve targets.
• Proven ability to manage change
• Excellent communication and interpersonal skills.
• Strong collaboration, negotiation, and interpersonal skills, with a proven ability to lead and influence peers, teams and stakeholders.
• You embrace a culture that values collaboration, innovation, personal growth in an inclusive work environment
• Experience with social relations is a plus
Fluent in Dutch, French, and English

Apply ? Good idea !!

Looking for a job with content and variety? Become our new Retail Manager at Telenet. Apply now.