Senior Program Manager – Post Merger Integration

Conteúdo do emprego

The opportunity

We are looking for a competent and proactive program manager in the Merchant Services, Customer Services, Center of Excellence team to lead and implement a pool of initiatives part of a post-merger and integration program in the customer services department.

The main tasks of this position includes the planning, execution and coordination of the CS Integration program and its related projects. A strong collaboration with a range of internal and external stakeholders is needed and a background in compliance with regulations is an advantage.

Your day-to-day responsibilities include

· Manages the CS Integration Program within the Merchant Services Customer Services department

· Implements the program scope and objectives by involving all relevant stakeholders

· Coordinates and manages internal /external stakeholders such as Customer Service Line and Project Managers in charge of the single initiatives, Legal & Compliance, IT, Sales & Product Management, Business Engineering, Regulators etc.

· Measures and reports the program progress to the management and manages risks, attention points properly and on time to minimize/mitigate program & project risks

· Is responsible for the monitoring of KPI’s to assure quality during the transition, steer decision making based on facts and timely implement corrective measures in case needed.

· Definines clear responsibilities during the transition of services, ensuring quality of the proper documentation is in place and training of processes / activities are conducted

· Implements and manages scope change when necessary to meet the underlying project financial goals

· Ensure that the different internal teams involved receive the required input to allow them to deliver their part of the project in order to meet the pre-defined milestones & timeframes

· Works closely with the Project Managers to follow up on the overall program and transformation

· Supports Market Managers in a specific market, and in particular in case of adherence between the initiatives locally

Your Profile

· Min. 8 years’ experience in a similar role

· Proven experience in Project Management within the Service/Solution sector is a must, showing the ability to successfully manage projects

· Strong IT affinity

· Experience with large integration programs is a very important asset

· Experience with nearshore and/or outsourcing

· Fluent oral and written English

· University degree (ideally business, finance or IT oriented) or equivalent through experience

· Very good communication and leadership skills

· Ability to pro-actively drive

· Reliability, sense of responsibility and commitment to results

· Organizational and time management skills

· Strong MS Office skills (in Excel, Project, ...)

· Team spirit

· Good analytical skills

· Ability to quickly understand and learn complex matters, including the business dimension

· Presentation skills

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline oncareers.worldline.com