Technical and functional SAP Consultant

Conteúdo do emprego

As a Talan Consultant you will have the opportunity to access project and team management functions, but also to highlight your initiatives by contributing to our business and organizational development.

Talan Luxembourg is looking for its new consultant !

The selected person will be in charge of the Service Management operational activities for the Client Users.

• Incident and Problem Management:
  Check and optimize business processes with an IT focus
  Check ticket status and contents.
  Check solutions and descriptions of ticket solutions.
  Point of reference to speed-up local actions due to central requests.
  Begin to proactively provide solutions to prevent problems that occurs within his/her area of responsibility.
  Meet IT responsible to evaluate the best solution to provide.
  Document known errors and work around.
  
• Escalation Management:
  Identify potential escalations and alert management proactively.
  
• Quality:
  Provide continual improvement recommendations/direction setting and advice within work team.
  
• ​​​​​​​Capacity and Performance:
  Analyze service performance data involving response time, resolution time, etc. to ensure the service levels agreement, according to central rules.
  Analyze data and trends to define changes to increase application reliability, reduce maintenance costs, etc. and generate forecasts of capacity growth.
  Focal point for GAM Service at the client
  
• Application Lifecycle Management:
  
  Maintain constantly update the “ALM” environment in alignment with the relative methodology.
  Manage inventory, asset and configuration information maintenance for local applications and interfaces.
  
  Ensure the recommended procedures, work methods and standards for regular operations on local applications such as live program release and control are developed and maintained.
  
  Manage the decommissioning of local redundant applications.
  
• Communication Management:
  Manage communication and meeting with IT (Local GAM, Central GAM, ITBP) / Business Departments.
  ​​​​​​​
• Continuous Improvement:
  Always focus possible improvements not only on major paradigm shifts or new inventions but also small changes that can improve business to achieve and work better.
  
  

Profile:

· International mindset

· Proactive approach

· Strategic thinking and planning

· Operational execution excellence

· Team and collaboration orientation

· Problem solving

· Performance driven

· Ability to develop and maintain professional and effective relationships with internal customers (ITBP, PMO, Sales, Finance, Supply Chain etc.) and external stakeholders (IT Suppliers, Consultants,);

· Effective written/verbal communication skills

· Enthusiasm and commitment to excellence with a result-oriented approach

· Ethical and strong personal values.

· Experience in FMCG companies (Will be considered as a plus)

IT Skills:

· experience in SAP (technical and functional)

· Business Intelligence experience

· experience in IT Support commercial company, knowing processes and rules

· Service Management: Certifications (ITIL career and similar) will be positively appreciated

Language Skills:

· French mandatory;

· Fluency in English;

· Any other European language will be considered a plus.