Technical Support Engineer

☞ Wilson

Ver: 101

Dia de atualização: 08-11-2025

Localização: Roeselare West Flanders

Categoria: Alta tecnologia

Indústria: Engineering Services

Posição: Mid-Senior level

Tipo de empregos: Full-time

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Conteúdo do emprego

???? We’re Hiring: Technical Support Engineer – Belgium

???? Location: Belgium (Diegem or Roeselare)

Are you passionate about solving technical challenges and supporting innovative safety solutions? Join a dynamic team within a global fire and safety portfolio, where your expertise will make a real impact.

???? About the Role:

As a Technical Support Engineer, you’ll be the go-to technical contact for customers and sales teams across the Benelux region. You’ll provide expert support on a diverse product portfolio, deliver training, and help drive customer satisfaction through hands-on problem-solving.

???? Key Responsibilities:

  • Respond to technical inquiries via phone, email, remote tools, and on-site visits.
  • Deliver fast, effective solutions to customer issues.
  • Conduct technical product training and contribute to course development.
  • Collaborate with internal teams to resolve hardware/software issues.
  • Test new products, firmware, and software updates.
  • Advise on product suitability based on customer needs.
  • Create and translate technical documentation.
  • Support product implementation and represent the team at industry events.

???? What You’ll Bring:

  • Technical diploma (electronics, electricity, electromechanics, or similar).
  • Solid knowledge of commercial fire detection systems.
  • Minimum 3 years of relevant experience.
  • Strong communication and customer service skills.
  • Bilingual in French and Dutch preferred.
  • Proficiency in Windows OS and Microsoft Office.
  • Valid driver’s license.

???? Bonus Points:

  • Experience with the product portfolio of a leading fire and safety brand.
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Data limite: 23-12-2025

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