Receptionist

For the Sport and Health Centre at NATO in Brussels, we are looking for a professional and welcoming Receptionist to be the first point of contact for our members and visitors.

The centre includes indoor and outdoor facilities, such as squash courts, tennis courts, a swimming pool, and a gym. Open seven days a week, the sports centre serves as a social hub where more than 4,500 employees can meet for sports and other activities.

High Five Health Promotion / Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the receptionist supports our mission by being the first point of contact for members, guests, and staff, ensuring a seamless, welcoming experience. By offering exceptional customer service, managing front-desk responsibilities, and providing administrative support, the Receptionist plays a key role in creating a positive atmosphere that encourages community engagement and supports the overall health and well-being of our members.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if you require any reasonable adjustments or support with your application, please let us know when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

Prompts:

• You will be the first point of contact for members, guests, and visitors, ensuring a warm and professional welcome.
• You will be providing information on the centre’s facilities, activities, and membership options, and conducting guided tours.
• You will be managing incoming and outgoing phone calls and emails, ensuring prompt and clear communication.
• You will be managing bookings for sports facilities and meeting rooms.
• You will be supporting administrative duties, including handling mail and maintaining records and schedules.
• You will be overseeing the organisation and cleanliness of the reception and common areas.
• You will be supporting facility management by coordinating maintenance requests.
• You will be ensuring a safe and secure environment for all members and staff.

About you:

To excel in this role, you should be an organised, proactive, and service-oriented professional with a passion for wellness and fitness.

Education and Qualifications

• Certification in first aid (or willingness to obtain).

Experience

• Previous experience in a receptionist or customer service role.
• Interest or experience in the fitness and wellness sector.

Skills

• Proficient in Microsoft Office (Excel, Outlook, Word).
• Fluent in French and English
• Strong communication skills, friendly, professional, and articulate.
• Highly organised with strong attention to detail and ability to multitask.

TheWestfield Health and High Five Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Goldaccreditation!

Our co-created Values reflect the ‘way we do things around here’. The receptionist will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at High Five Health Promotion

High Five Health promotion offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at High Five Health Promotion. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Additionally, we offer full reimbursement for accredited (internal) training, travel allowance and eco-cheques to our colleagues.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we’re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email recruitment@westfieldhealth.com