Sales Support Officer

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

Within the Our Business support organization we are looking for officers that will be the glue between our SP’s, the GSSC and NTT BE. They will answer, advice, contact, solve all customer requirements, internal or external (client, colleagues, vendors, partners).

We are looking for a person who likes to work independently, is highly motivated and a great team player. Being open for change and participating in the development of new processes to make our lives easier is a big plus.

The Sales Support Officer acts as key support person to the sales teams. They assist members of the sales force acting as the single point of contact for the clients

Working at NTT

This person will be positioned as first level of support between the Sales, the service providers and the local organization. They will support the local organization, follow up on questions raised from both sides, take ownership and solution issues between the remote and local organization.

This person will make sure clients are serviced as expected using direct, adequate, and professional communication.

Sales Support are typically assigned to support one or more Client Managers and be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist’s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. Their day to day duties include providing quotes for clients either from direct requests or on behalf of the Sales team.

This might involve a degree of product pricing where the Sales Support sometimes has the ability to influence the price and margin, by suggesting different products dependant on lead times, promotions, alternative suppliers and programmes. Once the order is raised, they will check the quotes to ensure that what has been ordered has been quoted.

They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing.

They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary.

In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their team work and management skills and their ability to manage their assigned work processes.

What will make you a good fit for the role?

Here’s what we are looking for in candidates

Behavioural Skills

• A good understanding of the vast range of IT operations and NTT service offerings
• Sales Support have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented aptitude.
• They demonstrate a positive attitude towards work and can manage assigned job processes.
• They can cope well under pressure and are well organised individuals. They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization.
• They contribute to organization effectiveness by establishing and managing relationships with Service Providers.
• They can work with a positive and constructive attitude in an unstable and changing environment.

Skills and knowledge:

• Demonstrate a learning and client service orientation
• Possess a proactive and systematic approach to work
• Demonstrate problem analysis and solution formulation skills
• Demonstrate proactive management
• Display good organizing skills

Attributes:

• Display good verbal and written communication ability
• Display resilience and the ability to cope with pressure
• Possess the ability to produce reports
• Customer oriented
• Use client feedback to generate ideas about improving our support.
• Recommend and implement improvements to current sales practice and opportunity pursuit as needed
• Enhance client experience

Join our growing global team and accelerate your career with us. Apply today.