Senior Customer Solutions Manager (m/f/x)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Senior Customer Solutions Manager
Customer: DHL Supply Chain
Grade: RCS I
Contract Type: Full-time, Permanent
Closing Date for Applications: 5th September 2021

Location: Brussels, Belgium

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.

What is the purpose of our Senior Customer Solutions Manager role?

To lead and manage a group of Customer Solution managers and Customer Solution Coordinators who manage the most complex Service Logistics Solutions for key customers to ensure that contracted performance targets are met and customer satisfaction for these customers is continuously at the highest possible levels.

What are the key responsibilities in this role?

• To lead a team of Customer Solution Managers & Customer Solution Coordinators
• To manage large complex solutions and ensuring that committed customer key performance indicators (performance & financial) are met.
• Responsible to retain customer group revenue and EBIT (customer P&L)
• To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis
• Act as senior stakeholder and lead negotiations on senior customer level
• Drive, lead and manage Quarterly Business Reviews (QBR) and control the outcome of executive business reviews
• Drive Customer Experience Management (CXM) to higher levels and work on solutions and improvement initiatives with the customers
• Drive strong cross-functional partnerships with all counterparts supporting SL and lead cross functional teams
• Build strong customer relations with senior executives in the customer organisation
• Responsible for contract renewals together with the internal stakeholders & customer

What skills and experience are we looking for?

• Customer Relationship Management background (or equivalent)
• Experience in working and accomplishing tasks within a cross-functional/matrix type organization
• Operational and/or commercial background
• Proven track record of exceeding performance in a similar role
• Experience working in regional or global teams and organizations preferred

What you’ll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.