Senior Technician System

☞ Enterpryze Consulting Ltd.

View: 140

Update day: 26-11-2025

Location: Mons Hainaut

Category: IT - Software IT - Hardware / Networking Information Technology Executive management Mechanical / Technical Maintenance

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Job content

Senior Technician System


  • Working Location:Mons, Belgium
  • Security Clearance:NATO Secret /SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· Higher vocational training in a relevant discipline with 2 years post-related experience
· Or a secondary educational qualification with 4 years post-related experience
· Prior experience in technical support and assistance for networking, WAN and voice systems
· Very good understanding of telecommunications / network / information technology solutions & products
· CCNA certified
· 2+ years’ experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches
· Experience in service management (i.e. Incident, problem management, etc) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM)


DUTIES/ROLE

  • Support all areas of the ESOC, as part of a functional team
  • Support Incident Management process, dispatch incidents to the relevant technical elements for resolution and perform operational impact assessment determining services affected and users impacted
  • Provide technical level 1 and 2 support and assistance for LAN / WAN and voice systems
  • Monitor, control and conduct first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions
  • Administrate data and services monitoring and control platforms for optimum performance for use by the ESOC personnel
  • Responsible for co-ordination with internal and external agencies to restore networks and communication services
  • Assist in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks
  • Utilise automatic data processing devices and tools within the ESOC and use all available centralized service management tools to restore all services availability and quality at the agreed levels
  • Follow senior guidance and establish processes, cooperating when requested, to its development and improvement
  • Participate in the development and delivery of the required on- the-job training to other technicians
  • Propose, prepare, verify, and maintain services and systems documentation, to include operational advice notices and level 1/2 documentation, accounting for interface standards and procedures
  • If required, work in a shift pattern to provide 24/7 coverage
  • Work on own initiative with limited supervision, may lead others as required
  • Work and train with other service lines
  • Deputize for higher grade staff, if required
  • Perform other duties as may be required
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Deadline: 10-01-2026

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