Service Delivery Manager

☞ Netcompany-Intrasoft

View: 155

Update day: 04-11-2025

Location: Brussels Brussels Capital

Category: IT - Software

Industry: IT Services IT Consulting

Position: Associate

Job type: Full-time

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Job content

Company DescriptionWe are Netcompany - Intrasoft, a leading European IT Solutions and Services Group with a strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company’s services and solutions to fulfill their business needs.For more information regarding our company, current projects, and openings around Europe, please consult our website: https://www.netcompany-intrasoft.comJob DescriptionA day in the life of a Service Delivery ManagerYour main duties will be:
  • Act as team leader, manages priorities and workload, set objectives and evaluate
  • Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed
  • Be the single point of contact with customers and partners
  • Manage the operational activities in accordance to the agreed commitments
  • Evaluate contract and project risks, identify and execute risk mitigation actions
  • Provide consolidated management reporting to the customer and steering committee on the services delivered
  • Plan and supervise the execution of quality reviews
  • Play a key role in add-on sales with Sales & Delivery Management team
  • Manage a team of onshore members as well as subcontractors
QualificationsIf you have
  • At least 5 years working experience as Service Delivery Manager
  • Practical knowledge of Service Management (ITIL) and Project Management (PRINCE2, PMP) methodologies, confirmed with relevant certifications
  • You are fluent in English and French (verbal and written)
  • A successful experience in People Management
  • Able to work in n multicultural environment and as a part of a team
  • Analytical and you have a systematic approach to problem-solving
  • Punctual, meticulous and reliable
Additional InformationWe ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.Our cultureOur people are the most important element of our success. Our work life is well defined by our set of fundamental Values:Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills. We are always open to new ideas and invite all our colleagues to contribute with theirs.We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.#BePartOfSomethingGreat
  • Please submit your CV in English
All applications will be treated as strictly confidential.
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Deadline: 19-12-2025

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