Solution Consultant

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Job CategoryCustomer Success GroupJob Details

Job Details

Solution Consultant / Solution Architect – Salesforce Core

Location

Office / remote based in The Netherlands / Belgium / Sweden / Denmark / Finland / Norway

Department Description

Salesforce Professional Services operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, crucial to the success of our customers. We help customers unleash the full power of Salesforce, find and implement solutions, and provide guidance on how to maximise value from our platform.

Our team in Northern Europe is growing and we are looking for Solution Co nsultants/Architects to join us in multiple countries.

Role Description

Salesforce Solution Ar chitects collaborate with our most strategic customers and partners during project planning and implementation and build valuable relationships both internally and externally.

The Solution Architect will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till go-live). This responsibility includes the assessment of viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management and team members and influencing and directing decisions that result in optimal customer success.

The Solution Architect can communicate effectively to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realisation and is the trusted advisor for business and technology stakeholders. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

Your Impact

• Guide consultative engagements with customers on their process, business and technical challenges ensuring sustainable, scalable, and best practice solutions that meet and exceed customer needs
• Build sustainable relationships with key stakeholders and team members
• Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
• Align with project and engagement managers, Salesforce partners and other (internal) stakeholders to support planning and implementation in close collaboration with the customer
• Understand and present high-level overviews of the Salesforce Core functionality and features
• Where required, perform hands-on application configuration (clicks not code) to meet customer needs
• Identify, lead or contribute to internal strategic initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates’ skills by knowledge sharing,
• Contribute to broader goals by giving back to our communities by joining or leading volunteering activities
• Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective
  

Minimum Requirements

• 5+ years relevant consulting or equivalent experience
• Ability to quickly understand customer’s processes and connect business requirements with the functional capabilities of the application
• Extensive experience in the assessment of business objectives, formulating solution options, and driving stakeholder support
• Solid experience in leading workshops to define and prioritize customer requirements. Ability to challenge during workshops and suggest best practices and efficient ways to design the best solution for the customer
• Effective experience with software implementation lifecycle with ability to support project planning
• Team player with effective communication skills across a variety of audiences and situations
• Ability to quickly learn & adapt to new situations
• Travel time depends on customer needs and always in alignment with your personal possibilities
• Full professional proficiency in English
  

Preferred Requirements

• 8+ years relevant consulting or equivalent experience
• Experience with agile methodologies and frameworks (SAFE)
• Experience collaborating with strategic delivery teams
• Business Process analysis and design background
• Deep functional and business knowledge of one or more industries/verticals
• Experience with increasing responsibility and guidance of junior consultants
• Advanced CRM / ERP experience (sales, service, marketing)
• One or more local languages
  

Benefits & Perks

We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

About Salesforce

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s "World’s Most Innovative Company" five years in a row and one of Fortune’s "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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