SPOC - IT Support

Job content

Who you are

You help customers forward by being an analytical problem solver. You always communicate clearly in an open and helpful way. You are a real team player and smooth facilitator.

Your mission

As a Bridgers consultant you become part of an #openhearted #committed group of #experts. You work as a 1st & Second Line Support Officer at one of our clients. You are responsible for the assistance, administrative and commercial support.

What you’ll be doing

• Incident troubleshooting

• Incident creation in ticketing tool (HPSM / S-NOW)

• Service group e-mail handling

• SPOC (phone & e-mail)

• Basic user management

• Creaton of startup requests

• Send out daily incident status updates

Desired skills and qualifications

• Languages: You are fluent in Englisch and in Dutch or French.

• You have a previous experience in 1st Line Support (Active Directory, Customer Support, Incident Troubeshooting, ...).

• Previous experience with Ajure and/or ServiceNow and an affinity with network technology is a big plus.

• Quality of delivery is one of your main concerns.

• You have strong communication- and interpersonal skills.

• You are proactive, structured and organised in your job.

• You can work in team but also autonomously.

• You have a critical mindset and are an analytical problem-solver.

• Knowledge of the used tools is prefered (GUARD, Office 365, Algosec Firewall Change Manager, CISCO IP Communicator / CISCO Finesse, Remote Access Tool).

What we do

Bridgers is a Belgian business and technology consultancy active in Banking, Insurance, Asset Management, the Public Sector, Telecom and Utilities. We help clients in all phases of change from advisory to deployment. We focus on different areas of expertise, including Change Management, Data Management, Business Intelligence and Technology Solutions.

What we can offer you

A dynamic working environment with opportunities for personal development and career growth including trainings and certifications. We offer you a permanent duration contract with an attractive package adapted to your level of experience. You will join a skilled team of open-hearted people and enjoy our fun after work activities and events!

Our application process

• We give you a phone call to ask you some questions about your aspirations, motivations and drivers.

• If we match, we arrange an interview to get to know you better.

• You appear to be the colleague we are looking for. We schedule a second interview to confirm that you really are the one!

• You’ re part of the Bridgers team!

Deadline sollicitaties: 22/10/2021

Job Types: Full-time, Contract, Permanent

Benefits:

• Additional leave
• Cell phone reimbursement
• Commuter assistance
• Company computer
• Continuing education credits
• Flexible schedule
• Food allowance
• Hospitalization insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Work from home

Schedule:

• Day shift
• Flexible hours
• Monday to Friday

Work Remotely:

• Temporarily due to COVID-19