Support engineer -system engineer

Job content

Introduction:

We are looking for our client in regio Aarschot for support helpdesk 2de line/system engineer to start as soon as possible.

Mission:

• Create, develop and improve processes, procedures and workflows
• Accurately and thoroughly log and route incident and request tickets utilizing ITSM tool (ServiceNow)
• Provide exceptional customer service in person, via phone, chat and email
• Provide overall End User Computing support. Install/configure and maintain local site hardware (computer, printer, scanner, desk phone, video-conferencing equipment, etc.), software, and operating systems
• Provide support for encryption, security/antivirus and Microsoft Office products (Windows 7/10, Office365 and SCCM)
• Provide support for Plant Production Software/Hardware & Peripherals
• Contribute to the development and refinement of service desk procedures
• Develop and maintain knowledge base articles and documentation
• Liaise with other Managed-Service-Providers; understand and assist in performing analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers,
• Experience in troubleshooting WIFI issues is a must
• Experience with SOP (standard operating procedure) is a plus
• problem management
• experience in troubleshooting
• Participate in regular global operations calls/meetings
• Provide ad-hoc and scheduled general end-user training and documentation
• Participate in scheduled maintenance/power outages
• Maintain local inventory of equipment, consumables, and other supplies
• Encourage, maintain, and develop a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times.

Technical Skills:

• Strong interpersonal and communication skills
• Office 365 experience preferred
• ITSM experience preferred
• Focus on Continual Service Improvement (CSI)
• Experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments
• Windows OS administration, configuration and troubleshooting experience
• Experience with Microsoft SCCM
• Microsoft Intune or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications
• In depth knowledge of key technologies including Enterprise Mobility, Office 365, Collaboration, Messaging and Unified communications
• Good working knowledge of Active Directory
• C-level executive interface skills
• Flexibility to extend work hours to cover maintenance events outside of normal business hours on an as needed basis
• Proactive attitude

Languages:

Fluent in Dutch and English

Offer:

Given the nature of Modis, we are able to offer and ensure career opportunities that reflect your experience, skills, and your interests.

For this opportunity, you can expect an attractive salary package in line with your experience and great skills.

Contact:

Sylvie Antoine

Business Manager

IT / Engineering

M +32 496 69 05 79

E sylvie.antoine@modisbelgium.be