System / Application Analyst - Inflight Sales IT (m/f/d)

☞ TUI

View: 165

Update day: 16-11-2025

Location: Ostend West Flanders

Category: IT - Software

Industry: IT Services IT Consulting Software development Travel Arrangements

Position: Associate

Job type: Full-time

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Job content

  • Our headquarter is based in Hanover, Germany. The position can be managed remotely from any city in Germany.*
  • Feel free to apply in German or English.*

We are looking for a Business Analyst for the IT Domain "Customer Services IT", responsible for centrally managed IT solutions in support of airline customer service delivery, including Inflight Retail (RiM Vector), Inflight Supply Chain and Inflight Entertainment. The role of the Domain is to support the business to implement the digitalisation strategy of the Inflight Services Aviation business including the Contactless, Card & Mobile Payments solutions.

About The Job

As a Business Analyst, you will be part of an agile, international and cross-functional team that delivers applications and IT services for the Inflight Services area in TUI Aviation.
  • You will collaborate with solution architects, delivery managers, data engineers and software developers, to plan, deploy and test new releases within the given system architecture and customise the systems in coordination with customers or application developers.
  • You will analyse existing systems in terms of performance, utilisation and degree of utilisation as well as advise customers or application developers on cost optimisation, tuning potentials and performance effects.
  • You will be accountable for supporting activities for onboard sales solutions and for second level support of the supply chain/caterer applications (BAU)
  • You will be responsible for evaluating solution options, consulting with stakeholders to define and articulate business needs in a way that enables the design and delivery of technical solutions that will add value across TUI global platforms and services.
  • As part of your role, you will have a deep understanding of TUI products and systems, business models, processes and their link to business capabilities.
  • You will define and document new business, user and system requirements, considering any impacts to upstream/downstream services.
  • You are able to provide business analysis for multiple delivery teams and work closely with the Technology Lead to prioritise and manage complex backlogs.

About You
  • Technical degree with work experience in IT;
  • Excellent analytical skills and commercial acumen; adept at understanding complex problems and communicating findings to technical and non-technical stakeholders.
  • Experience in creating, analysing and validating detailed functional specifications and elements of systems design and deliverable.
  • Strong track record of successfully using requirements elicitation and communication techniques including workshop facilitation, documentation analysis, interviewing and brainstorming.
  • Experience in the application of agile methods (e.g. Scrum and Kanban)
  • Good English skills (written and spoken).

About Our Offer
  • Competitive salary
  • Pension scheme, life assurance and options to buy shares
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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Deadline: 31-12-2025

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