Technical Customer Engagement Manager

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About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Brief Summary of Role:The Technical Customer Engagement Manager manages multi cloud environments for Wipro Salesforce customers.

In addition, they will be responsible for running workshops to gather user stories from the customer, providing the technical solution design for declarative work and creating technical roadmaps. The TCEM will need to ensure the customer adopts top level governance. These engagements will see the TCEM owning the client relationship as a single point of contact.

The TCEM will liaise directly with a team made up of Thrive Engineers and Thrive Specialists, both onshore and offshore that support a single customer in a shared services model, delivering high quality scalable solutions and ensure the customer receives great support and maintenance.

This is a wide-ranging role that requires strong technical skills and understanding, as well as stakeholder and project management, business analysis and solution design skills. If you like challenges, variety and are keen to build long term relationships with customers, then this is the role for you!

Responsibilities:

• Responsible for real time technical advisory services
• Work directly with clients and the Cloud Management team to deliver key components of technology solutions
• Running effective requirement gathering sessions and backlog grooming
• Liaise between business, technical, and sales stakeholders and contacts
• Support technical resources in the design and development of custom, declarative solutions on the force.com platform
• Accurately estimate the time required for self or others to complete declarative user stories
• Managing multiple SF environments and defining the governance strategy with customers
• Org and build documentation
• Manage client relationship on multiple client projects
• Create and maintain a customer knowledge base
• Identify and understand business goals and objectives
• Create technical roadmaps by collaborating with the customer
• Proactive consulting, bringing forward ideas to help improve the customers’ Salesforce org
• Identifying opportunities for Wipro to implement new solutions for customers
• Provide monthly business review data to sponsors and conduct service reviews as required